# Comprehensive customer support with OpenAI: n8n workflow

> Started by someone opening a chat with it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/comprehensive-customer-support-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Comprehensive customer support with OpenAI

Started by someone opening a chat with it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 16 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcomprehensive-customer-support-with-openai)

**16 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 1 Model 15

The steps in the order they run, from what starts it.

- 1 **When chat message received** Chat trigger *Starts it*
- 2 **Think** Tool Think *Model*
- 3 **OpenAI Chat Model Director** Lm Chat Open Ai *Model*
- 4 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 5 **OpenAI Chat Model2** Lm Chat Open Ai *Model*
- 6 **OpenAI Chat Model3** Lm Chat Open Ai *Model*
- 7 **OpenAI Chat Model4** Lm Chat Open Ai *Model*
- 8 **OpenAI Chat Model5** Lm Chat Open Ai *Model*
- 9 **OpenAI Chat Model6** Lm Chat Open Ai *Model*
- 10 **Support Director Agent** Agent *Model*
- 11 **Tier 1 Support Agent** Agent Tool *Model*
- 12 **Technical Support Specialist** Agent Tool *Model*
- 13 **Customer Success Advocate** Agent Tool *Model*
- 14 **Knowledge Base Manager** Agent Tool *Model*
- 15 **Escalation Handler** Agent Tool *Model*
- 16 **Quality Assurance Specialist** Agent Tool *Model*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 16
- **Size:** Medium: a working afternoon
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcomprehensive-customer-support-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag)
- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag-2)
- [**Answer electronics questions with Gemini and SerpAPI** 16 steps · calls a model · Supabase vectors](https://millionrounds.com/workflow/answer-electronics-questions-with-gemini-and-serpapi)
- [**Answer infrastructure questions in Slack with OpenAI** 16 steps · calls a model · Qdrant, Slack](https://millionrounds.com/workflow/answer-infrastructure-questions-in-slack-with-openai)
- [**Answer support FAQs with Gemini and Supabase** 16 steps · calls a model · Google Sheets, Supabase vectors](https://millionrounds.com/workflow/answer-support-faqs-with-gemini-and-supabase)
- [**Automate IT support: Convert emails to Jira tickets** 16 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/automate-it-support-convert-emails-to-jira-tickets)