# Collect and publish customer testimonials with Claude and CRM: n8n workflow

> Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to Claude.

Source: https://millionrounds.com/workflow/collect-and-publish-customer-testimonials-with-claude-and-cr (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [CRM](https://millionrounds.com/workflows?category=CRM#library)

# Collect and publish customer testimonials with Claude and CRM

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to Claude. 22 steps: large, and worth reading before you trust it with anything live.

Large Calls a model: Claude

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcollect-and-publish-customer-testimonials-with-claude-and-cr)

**22 steps** Large: read it before trusting it with anything live

**0** Branches: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 4 Model 3 Logic 7 Service 8

The steps in the order they run, from what starts it.

- 1 **Webhook Trigger - Project Completion** Webhook *Starts it*
- 2 **Daily Batch Check** Schedule trigger *Starts it*
- 3 **Webhook - Form Submission Received** Webhook *Starts it*
- 4 **Claude AI Model** Lm Chat Anthropic *Model*
- 5 **Prepare Customer Context** Set *Logic*
- 6 **Parse Feedback Response** Code *Logic*
- 7 **AI Sentiment & Quality Analysis** Agent *Model*
- 8 **Generate Polished Testimonial with Claude** Agent *Model*
- 9 **Fetch Full Customer Profile from CRM** Http Request *Service*
- 10 **Parse AI Generated Content** Code *Logic*
- 11 **Check Optimal Follow-up Timing** Code *Logic*
- 12 **Filter High-Quality Testimonials** Filter *Logic*
- 13 **Log to Analytics Dashboard** Http Request *Service*
- 14 **Filter Ready for Follow-up** Filter *Logic*
- 15 **Format for Publishing Platforms** Code *Logic*
- 16 **Generate Personalized Feedback Form** Http Request *Service*
- 17 **Send Feedback Request Email** Http Request *Service*
- 18 **Publish to Website (WordPress)** Http Request *Service*
- 19 **Submit to Trustpilot** Http Request *Service*
- 20 **Update CRM with Testimonial Status** Http Request *Service*
- 21 **Send Thank You Email** Http Request *Service*
- 22 **Return Success Response** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 22
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** Claude

## Questions

What does it need to run?

An n8n account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 22 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 22 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcollect-and-publish-customer-testimonials-with-claude-and-cr)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also crm, with the same services where possible, closest in size first.

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- [**Capture and Store CRM Contacts with Telegram and Gemini** 22 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/capture-and-store-crm-contacts-with-telegram-and-gemini)
- [**Generate AI video sales letters with Google VEO3** 22 steps · calls a model · Google Cloud Storage](https://millionrounds.com/workflow/generate-ai-video-sales-letters-with-google-veo3)
- [**Generate sales research briefs from Google Sheets with Claude** 22 steps · calls a model](https://millionrounds.com/workflow/generate-sales-research-briefs-from-google-sheets-with-claud)
- [**Track competitor risk from Gmail and webhooks with Groq** 22 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/track-competitor-risk-from-gmail-and-webhooks-with-groq)
- [**Replace your call center with VAPI** 22 steps · GoHighLevel](https://millionrounds.com/workflow/replace-your-call-center-with-vapi)