# Classify customer feedback with Groq AI and Airtable: n8n workflow

> Started by someone submitting a form, and works across Airtable, Gmail and Slack. It hands the judgement calls to Groq.

Source: https://millionrounds.com/workflow/classify-customer-feedback-with-groq-ai-and-airtable (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Classify customer feedback with Groq AI and Airtable

Started by someone submitting a form, and works across Airtable, Gmail and Slack. It hands the judgement calls to Groq. 11 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: Groq

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fclassify-customer-feedback-with-groq-ai-and-airtable)

**11 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 2 Logic 2 Service 6

The steps in the order they run, from what starts it.

- 1 **Customer Feedback Form** Form trigger *Starts it*
- 2 **Groq AI Model** Lm Chat Groq *Model*
- 3 **Feedback Classifier AI** Agent *Model*
- 4 **Merge Form & AI Output** Merge *Logic*
- 5 **Route by Category** Switch *Logic*
- 6 **Log Compliment to Airtable** Airtable *Service*
- 7 **Log Complaint to Airtable** Airtable *Service*
- 8 **Log Feature Request to Airtable** Airtable *Service*
- 9 **Send Compliment to Slack** Slack *Service*
- 10 **Send Complaint Response Email** Gmail *Service*
- 11 **Send Feature Request to Slack** Slack *Service*

## How it's built

- **Starts on:** Someone submitting a form
- **Steps:** 11, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Airtable, Gmail, Slack
- **Model:** Groq

## Questions

What does it need to run?

An n8n account, plus your own Airtable, Gmail and Slack accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fclassify-customer-feedback-with-groq-ai-and-airtable)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Airtable](https://millionrounds.com/workflows?service=Airtable#library)[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

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- [**AI project feedback triage + human review + team routing** 11 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/ai-project-feedback-triage-human-review-team-routing)
- [**Analyze Amazon product reviews with Google Sheets** 11 steps · calls a model · Apify, Google Sheets](https://millionrounds.com/workflow/analyze-amazon-product-reviews-with-google-sheets)
- [**Answer hotel guest messages with OpenAI and Slack** 11 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/answer-hotel-guest-messages-with-openai-and-slack)
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- [**Automate employee recognition with Slack and Sheets** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-employee-recognition-with-slack-and-sheets)