# Classify and route support tickets with RapidAPI: n8n workflow

> Started by another system calling it. It calls services over plain HTTP rather than through connectors.

Source: https://millionrounds.com/workflow/classify-and-route-support-tickets-with-rapidapi (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Classify and route support tickets with RapidAPI

Started by another system calling it. It calls services over plain HTTP rather than through connectors. 8 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fclassify-and-route-support-tickets-with-rapidapi)

**8 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 1 Logic 6 Service 1

The steps in the order they run, from what starts it.

- 1 **When Ticket Created** Webhook *Starts it*
- 2 **Normalize Ticket Content** Set *Logic*
- 3 **Post to RapidAPI for Analysis** Http Request *Service*
- 4 **Check Ticket Priority** If *Logic*
- 5 **Prepare Escalation Alert** Set *Logic*
- 6 **Prepare Standard Ticket Update** Set *Logic*
- 7 **Send Notification to Apps** No Op *Logic*
- 8 **Update Helpdesk Systems** No Op *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 8, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fclassify-and-route-support-tickets-with-rapidapi)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer business FAQs with Claude and Supabase** 8 steps](https://millionrounds.com/workflow/answer-business-faqs-with-claude-and-supabase)
- [**Classify support tickets and build a human review queue** 8 steps](https://millionrounds.com/workflow/classify-support-tickets-and-build-a-human-review-queue)
- [**Create Teams notifications for new tickets in ConnectWise** 8 steps · Redis](https://millionrounds.com/workflow/create-teams-notifications-for-new-tickets-in-connectwise)
- [**Create ticket for duplicate devices in Syncro** 8 steps](https://millionrounds.com/workflow/create-ticket-for-duplicate-devices-in-syncro)
- [**Create ticket on specific customer messages in Telegram** 8 steps · Telegram](https://millionrounds.com/workflow/create-ticket-on-specific-customer-messages-in-telegram)
- [**Draft cited support replies from public docs with You.com** 8 steps · Gmail, Slack](https://millionrounds.com/workflow/draft-cited-support-replies-from-public-docs-with-you-com)