# Build a multi-agent support triage system: n8n workflow

> Started by someone opening a chat with it, and works across Slack. 10 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/build-a-multi-agent-support-triage-system (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Build a multi-agent support triage system

Started by someone opening a chat with it, and works across Slack. 10 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fbuild-a-multi-agent-support-triage-system)

**10 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Model 4 Logic 4 Service 1

The steps in the order they run, from what starts it.

- 1 **When Chat Message Received** Chat trigger *Starts it*
- 2 **Set Customer Context** Set *Logic*
- 3 **Triage Agent** Agent Core Harness *Model*
- 4 **Read Triage Decision** Code *Logic*
- 5 **Route To Specialist** Switch *Logic*
- 6 **Analysis Specialist** Agent Core Harness *Model*
- 7 **Architecture Specialist** Agent Core Harness *Model*
- 8 **Research Specialist** Agent Core Harness *Model*
- 9 **Format Reply** Code *Logic*
- 10 **Post Answer To Slack** Slack *Service*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 10, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Slack account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fbuild-a-multi-agent-support-triage-system)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Customer Support AI Triage Agent with Gmail and Google Sheets** 10 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/customer-support-ai-triage-agent-with-gmail-and-google-sheet)
- [**Error log monitor with SSH and Slack** 10 steps · Jira, Slack](https://millionrounds.com/workflow/error-log-monitor-with-ssh-and-slack)
- [**Notify user in Slack of quarantined email** 10 steps · Jira, Slack](https://millionrounds.com/workflow/notify-user-in-slack-of-quarantined-email)
- [**Quick HubSpot contact lookup in Slack for sales & support teams** 10 steps · HubSpot, Slack](https://millionrounds.com/workflow/quick-hubspot-contact-lookup-in-slack-for-sales-and-support-)
- [**AI Gmail support automation with Gemini and OpenAI** 10 steps · calls a model · Gmail, Pinecone](https://millionrounds.com/workflow/ai-gmail-support-automation-with-gemini-and-openai)
- [**AI customer support chatbot with OpenAI and Google Sheets** 10 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/ai-customer-support-chatbot-with-openai-and-google-sheets)