# Book and confirm clinic appointments with WhatsApp: n8n workflow

> Started by another system calling it, and works across Gmail, Google Calendar and Twilio. 14 steps, 1 branch, 1 loop or waits: a working afternoon to...

Source: https://millionrounds.com/workflow/book-and-confirm-clinic-appointments-with-whatsapp (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Scheduling](https://millionrounds.com/workflows?category=Scheduling#library)

# Book and confirm clinic appointments with WhatsApp

Started by another system calling it, and works across Gmail, Google Calendar and Twilio. 14 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fbook-and-confirm-clinic-appointments-with-whatsapp)

**14 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**3** Services it connects to

## The flow

Starts it 1 Logic 6 Service 7

The steps in the order they run, from what starts it.

- 1 **Receive Clinic Booking** Webhook *Starts it*
- 2 **Extract Booking Details** Set *Logic*
- 3 **Check Online Consultation** If *Logic*
- 4 **Schedule Online Appointment** Google Calendar *Service*
- 5 **Schedule Offline Appointment** Google Calendar *Service*
- 6 **Prepare Online Event Details** Set *Logic*
- 7 **Prepare Offline Event Details** Set *Logic*
- 8 **Merge Event Branches** Merge *Logic*
- 9 **Email Confirmation to Patient** Gmail *Service*
- 10 **WhatsApp Confirmation to Patient** Twilio *Service*
- 11 **Email Notification to Doctor** Gmail *Service*
- 12 **Wait 23 Hours** Wait *Logic*
- 13 **Email Patient 24hr Reminder** Gmail *Service*
- 14 **WhatsApp 24hr Reminder to Patient** Twilio *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 14, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Calendar, Twilio
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Calendar and Twilio accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fbook-and-confirm-clinic-appointments-with-whatsapp)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Calendar](https://millionrounds.com/workflows?service=Google+Calendar#library)[Twilio](https://millionrounds.com/workflows?service=Twilio#library)

## Workflows like it

Also scheduling, with the same services where possible, closest in size first.

- [**AI Restaurant Booking Agent with ElevenLabs** 14 steps · Email, Google Calendar](https://millionrounds.com/workflow/ai-restaurant-booking-agent-with-elevenlabs)
- [**Auto-generate meeting attendee research with OpenAI** 14 steps · Gmail](https://millionrounds.com/workflow/auto-generate-meeting-attendee-research-with-openai)
- [**Book clinic appointments with Google Calendar and Gmail** 14 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/book-clinic-appointments-with-google-calendar-and-gmail)
- [**Book clinic appointments with WhatsApp and Gmail** 14 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/book-clinic-appointments-with-whatsapp-and-gmail)
- [**Book clinic appointments with WhatsApp and Google Calendar** 14 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/book-clinic-appointments-with-whatsapp-and-google-calendar)
- [**Book clinic appointments with WhatsApp and Google Calendar** 14 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/book-clinic-appointments-with-whatsapp-and-google-calendar-2)