# Automated Slack IT helpdesk with OpenAI and Supabase: n8n workflow

> Started by someone submitting a form, and works across Slack and Supabase vectors. It puts OpenAI behind a retrieval step, so answers are drawn from...

Source: https://millionrounds.com/workflow/automated-slack-it-helpdesk-with-openai-and-supabase (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automated Slack IT helpdesk with OpenAI and Supabase

Started by someone submitting a form, and works across Slack and Supabase vectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps, 2 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-slack-it-helpdesk-with-openai-and-supabase)

**21 steps** Large: read it before trusting it with anything live

**2** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 3 Model 9 Logic 3 Service 6

The steps in the order they run, from what starts it.

- 1 **Slack Trigger** Slack trigger *Starts it*
- 2 **Simple Memory** Memory Buffer Window *Model*
- 3 **Embeddings OpenAI** Embeddings Open Ai *Model*
- 4 **Default Data Loader** Document Default Data Loader *Model*
- 5 **On form submission** Form trigger *Starts it*
- 6 **Embeddings OpenAI1** Embeddings Open Ai *Model*
- 7 **Create Ticket** Jira Tool *Service*
- 8 **Search** Jira Tool *Service*
- 9 **Get Status** Jira Tool *Service*
- 10 **helpdesk_tools** Mcp Client Tool *Model*
- 11 **Change Priority** Jira Tool *Service*
- 12 **changelog** Jira Tool *Service*
- 13 **OpenAI** Lm Chat Open Ai *Model*
- 14 **Format Output** Set *Logic*
- 15 **AIhelpdesk** Agent *Model*
- 16 **Supabase Vector Store** Vector Store Supabase *Model*
- 17 **Supabase Vector Store1** Vector Store Supabase *Model*
- 18 **MCP Server Trigger** Mcp trigger *Starts it*
- 19 **Check app_mention** If *Logic*
- 20 **Send a message** Slack *Service*
- 21 **Check If thread** If *Logic*

## How it's built

- **Starts on:** Someone submitting a form
- **Steps:** 21, with 2 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Slack, Supabase vectors
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Slack and Supabase vectors accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-slack-it-helpdesk-with-openai-and-supabase)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)[Supabase vectors](https://millionrounds.com/workflows?service=Supabase+vectors#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Generate GEO-optimized support replies from Gmail** 21 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/generate-geo-optimized-support-replies-from-gmail)
- [**WhatsApp support bot with Google Drive RAG and OpenAI** 21 steps · calls a model · Google Drive, Supabase vectors](https://millionrounds.com/workflow/whatsapp-support-bot-with-google-drive-rag-and-openai)
- [**AI WhatsApp support with Gemini and Twilio** 22 steps · calls a model · Airtable, Google Drive](https://millionrounds.com/workflow/ai-whatsapp-support-with-gemini-and-twilio)
- [**AI-powered ticket triage with OpenAI and Postgres** 22 steps · calls a model · Postgres, Slack](https://millionrounds.com/workflow/ai-powered-ticket-triage-with-openai-and-postgres)
- [**Assess GitHub bus-factor risk in GitHub with Claude and Slack** 22 steps · calls a model · Slack](https://millionrounds.com/workflow/assess-github-bus-factor-risk-in-github-with-claude-and-slac)
- [**Run an AI student helpdesk with OpenAI and Google Sheets** 20 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/run-an-ai-student-helpdesk-with-openai-and-google-sheets)