# Automated customer support & feedback triage with Gemini: n8n workflow

> Started by an arriving email, and works across Gmail. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than...

Source: https://millionrounds.com/workflow/automated-customer-support-and-feedback-triage-with-gemini (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automated customer support & feedback triage with Gemini

Started by an arriving email, and works across Gmail. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps: a working afternoon to understand properly.

Medium Calls a model: Gemini Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-customer-support-and-feedback-triage-with-gemini)

**11 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 2 Model 5 Logic 1 Service 3

The steps in the order they run, from what starts it.

- 1 **JotForm Trigger** Jot Form trigger *Starts it*
- 2 **Google Gemini Chat Model** Lm Chat Google Gemini *Model*
- 3 **Gmail Trigger** Gmail trigger *Starts it*
- 4 **Simple Memory** Memory Buffer Window *Model*
- 5 **Reply to a message in Gmail** Gmail Tool *Service*
- 6 **Send a message in Gmail** Gmail Tool *Service*
- 7 **Create an issue in Jira Software** Jira Tool *Service*
- 8 **Structured Output Parser** Output Parser Structured *Model*
- 9 **AI Agent** Agent *Model*
- 10 **AI Agent (Chat)** Agent *Model*
- 11 **Edit Fields** Set *Logic*

## How it's built

- **Starts on:** An arriving email
- **Steps:** 11
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail
- **Model:** Gemini
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-customer-support-and-feedback-triage-with-gemini)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Draft and send AI customer support email replies with Gmail** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/draft-and-send-ai-customer-support-email-replies-with-gmail)
- [**Triage customer complaint emails from Gmail with OpenAI** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-customer-complaint-emails-from-gmail-with-openai)
- [**Triage customer support emails with OpenAI and Gmail** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-customer-support-emails-with-openai-and-gmail)
- [**Triage support emails and draft Gmail replies with OpenAI** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-support-emails-and-draft-gmail-replies-with-openai)
- [**Triage support emails with Gmail and OpenAI** 11 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-support-emails-with-gmail-and-openai)
- [**Turn customer emails into FAQ drafts with Gmail and Gemini** 11 steps · calls a model · Gmail, Google Docs](https://millionrounds.com/workflow/turn-customer-emails-into-faq-drafts-with-gmail-and-gemini)