# Automated customer feedback triage with Gemini and Jotform: n8n workflow

> Started by an event in a connected app, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to Gemini.

Source: https://millionrounds.com/workflow/automated-customer-feedback-triage-with-gemini-and-jotform (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Automated customer feedback triage with Gemini and Jotform

Started by an event in a connected app, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to Gemini. 13 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: Gemini

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-customer-feedback-triage-with-gemini-and-jotform)

**13 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 5 Logic 1 Service 6

The steps in the order they run, from what starts it.

- 1 **JotForm Trigger** Jot Form trigger *Starts it*
- 2 **Google Gemini Chat Model** Lm Chat Google Gemini *Model*
- 3 **Google Gemini Chat Model1** Lm Chat Google Gemini *Model*
- 4 **Read Database** Google Sheets Tool *Service*
- 5 **Switch** Switch *Logic*
- 6 **Sentiment Analysis** Sentiment Analysis *Model*
- 7 **QnA Agent** Agent *Model*
- 8 **Summarize Suggestions** Chain Summarization *Model*
- 9 **Store to Comments Sheet** Google Sheets *Service*
- 10 **Send to Support Group** Telegram *Service*
- 11 **Reply Customer** Gmail *Service*
- 12 **Send a text message** Telegram *Service*
- 13 **Add to Suggestions backlog** Google Sheets *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 13, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Telegram
- **Model:** Gemini

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomated-customer-feedback-triage-with-gemini-and-jotform)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

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- [**AI agent chatbot + LONG TERM memory + note storage + Telegram** 13 steps · calls a model · Google Docs, Telegram](https://millionrounds.com/workflow/ai-agent-chatbot-long-term-memory-note-storage-telegram)
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- [**AI-powered real estate scout & market analyzer with DeepSeek** 13 steps · calls a model · Telegram](https://millionrounds.com/workflow/ai-powered-real-estate-scout-and-market-analyzer-with-deepse)
- [**Allow users to send a sequence of messages to an AI agent** 13 steps · calls a model · Supabase, Telegram](https://millionrounds.com/workflow/allow-users-to-send-a-sequence-of-messages-to-an-ai-agent)
- [**Analyze food ingredients from Telegram photos with Gemini** 13 steps · calls a model · Airtable, Telegram](https://millionrounds.com/workflow/analyze-food-ingredients-from-telegram-photos-with-gemini)