# Automate support QA reviews with Intercom and OpenAI: n8n workflow

> Started by another system calling it, and works across Google Sheets. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/automate-support-qa-reviews-with-intercom-and-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate support QA reviews with Intercom and OpenAI

Started by another system calling it, and works across Google Sheets. It hands the judgement calls to OpenAI. 21 steps, 2 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-support-qa-reviews-with-intercom-and-openai)

**21 steps** Large: read it before trusting it with anything live

**2** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Model 6 Logic 12 Service 2

The steps in the order they run, from what starts it.

- 1 **Webhook** Webhook *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 4 **OpenAI Chat Model2** Lm Chat Open Ai *Model*
- 5 **HTTP Request** Http Request *Service*
- 6 **AI Agent** Agent *Model*
- 7 **AI Agent1** Agent *Model*
- 8 **AI Agent2** Agent *Model*
- 9 **If** If *Logic*
- 10 **Code2** Code *Logic*
- 11 **Code5** Code *Logic*
- 12 **Split Out2** Split Out *Logic*
- 13 **Split Out** Split Out *Logic*
- 14 **Merge1** Merge *Logic*
- 15 **Code3** Code *Logic*
- 16 **Code** Code *Logic*
- 17 **Append row in sheet** Google Sheets *Service*
- 18 **If1** If *Logic*
- 19 **Merge** Merge *Logic*
- 20 **Split Out1** Split Out *Logic*
- 21 **Code1** Code *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 21, with 2 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Sheets
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-support-qa-reviews-with-intercom-and-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automate multi-channel customer support with Gmail** 21 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-multi-channel-customer-support-with-gmail)
- [**Build a Telegram AI assistant with MemMachine and OpenAI** 21 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/build-a-telegram-ai-assistant-with-memmachine-and-openai)
- [**Answer Facebook Messenger product questions with OpenAI** 20 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/answer-facebook-messenger-product-questions-with-openai)
- [**Handle WhatsApp support and Cal.com bookings with Gemini** 22 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/handle-whatsapp-support-and-cal-com-bookings-with-gemini)
- [**Route WhatsApp customer support with Gemini and Google Sheets** 22 steps · calls a model · Google Calendar, Google Sheets](https://millionrounds.com/workflow/route-whatsapp-customer-support-with-gemini-and-google-sheet)
- [**Run a Telegram RAG support chatbot with OpenAI and Pinecone** 20 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/run-a-telegram-rag-support-chatbot-with-openai-and-pinecone)