# Automate NPS survey collection & response handling: n8n workflow

> Started by a clock, and works across Gmail, GoHighLevel and Notion. 14 steps, 2 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/automate-nps-survey-collection-and-response-handling (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [CRM](https://millionrounds.com/workflows?category=CRM#library)

# Automate NPS survey collection & response handling

Started by a clock, and works across Gmail, GoHighLevel and Notion. 14 steps, 2 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-nps-survey-collection-and-response-handling)

**14 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Logic 4 Service 8

The steps in the order they run, from what starts it.

- 1 **Trigger: Check Every Hour** Schedule trigger *Starts it*
- 2 **Trigger: Check Responses Weekly** Schedule trigger *Starts it*
- 3 **Get Won Opportunities from GHL** High Level *Service*
- 4 **Fetch Unread NPS Responses** Gmail *Service*
- 5 **Filter Unsurveyed Completed Deals** Code *Logic*
- 6 **Parse NPS Score from Email** Code *Logic*
- 7 **Check if Valid Deals Exist** If *Logic*
- 8 **Route by Score (Promoter vs Detractor)** If *Logic*
- 9 **Send NPS Survey Email** Gmail *Service*
- 10 **Log Positive Feedback in Notion** Notion *Service*
- 11 **Create Support Ticket in Notion** Notion *Service*
- 12 **Update GHL - Mark Survey Sent** Http Request *Service*
- 13 **Send Thank You & Review Request** Gmail *Service*
- 14 **Alert Team - Low Score** Gmail *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 14, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, GoHighLevel, Notion
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Gmail, GoHighLevel and Notion accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-nps-survey-collection-and-response-handling)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[GoHighLevel](https://millionrounds.com/workflows?service=GoHighLevel#library)[Notion](https://millionrounds.com/workflows?service=Notion#library)

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Also crm, with the same services where possible, closest in size first.

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