# Automate IT support with Telegram and Whisper: n8n workflow

> Started by an incoming Telegram message, and works across Google Drive, Jira, Slack and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate IT support with Telegram and Whisper

Started by an incoming Telegram message, and works across Google Drive, Jira, Slack and Telegram. It hands the judgement calls to OpenAI. 15 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-it-support-with-telegram-and-whisper)

**15 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Model 4 Logic 4 Service 6

The steps in the order they run, from what starts it.

- 1 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 2 **Structured Output Parser** Output Parser Structured *Model*
- 3 **Telegram Voice Message Trigger** Telegram trigger *Starts it*
- 4 **Transcript Processing Agent** Agent *Model*
- 5 **Is audio message?** If *Logic*
- 6 **Submit JIRA request ticket** Jira *Service*
- 7 **Download audio message** Telegram *Service*
- 8 **Un-supported message type** Telegram *Service*
- 9 **Setup Jira, Slack, Email** Set *Logic*
- 10 **Backup Audio Message To Google Drive** Google Drive *Service*
- 11 **Transcribe a recording** Open Ai *Model*
- 12 **Send message to IT Support team** Slack *Service*
- 13 **Inform reporter via Telegram** Telegram *Service*
- 14 **Merge** Merge *Logic*
- 15 **Process output before feeding AI agent** Code *Logic*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 15, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Google Drive, Jira, Slack, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Google Drive, Jira, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-it-support-with-telegram-and-whisper)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Jira](https://millionrounds.com/workflows?service=Jira#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer Slack knowledge base questions with Notion and Pinecone** 15 steps · calls a model · Notion, Pinecone](https://millionrounds.com/workflow/answer-slack-knowledge-base-questions-with-notion-and-pineco)
- [**Answer document questions with OpenAI and Pinecone** 15 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/answer-document-questions-with-openai-and-pinecone)
- [**Automate customer support with Gmail and Google Sheets** 15 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/automate-customer-support-with-gmail-and-google-sheets)
- [**Classify and route DevOps support messages with Slack** 15 steps · calls a model · Qdrant, Slack](https://millionrounds.com/workflow/classify-and-route-devops-support-messages-with-slack)
- [**Extract & approve tasks from Telegram to Notion with Gemini** 15 steps · calls a model · Notion, Telegram](https://millionrounds.com/workflow/extract-and-approve-tasks-from-telegram-to-notion-with-gemin)
- [**Route WhatsApp support requests with Groq and Google Sheets** 15 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/route-whatsapp-support-requests-with-groq-and-google-sheets)