# Automate incident response with Jira and Slack: n8n workflow

> Started by an event in a connected app, and works across Google Drive, Google Sheets, Jira and Slack.

Source: https://millionrounds.com/workflow/automate-incident-response-with-jira-and-slack (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# Automate incident response with Jira and Slack

Started by an event in a connected app, and works across Google Drive, Google Sheets, Jira and Slack. 12 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-incident-response-with-jira-and-slack)

**12 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Logic 5 Service 6

The steps in the order they run, from what starts it.

- 1 **When clicking ‘Execute workflow’** Manual trigger *Starts it*
- 2 **Define Incident Metadata** Set *Logic*
- 3 **Combine Incident & Jira Data** Merge *Logic*
- 4 **Create Jira Incident Ticket** Jira *Service*
- 5 **Format Incident Alert for Slack** Code *Logic*
- 6 **Validate Jira Ticket Creation Success** If *Logic*
- 7 **Alert On-Call Team in Slack** Slack *Service*
- 8 **Log Jira Creation Failures to Error Sheet** Google Sheets *Service*
- 9 **Generate Incident Timeline Report** Code *Logic*
- 10 **Convert Timeline to Text File** Convert To File *Service*
- 11 **Log Incident to Status Tracking Sheet** Google Sheets *Service*
- 12 **Archive Incident Timeline to Drive** Google Drive *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 12, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Google Drive, Google Sheets, Jira, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Google Drive, Google Sheets, Jira and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-incident-response-with-jira-and-slack)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Jira](https://millionrounds.com/workflows?service=Jira#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Archive Discord audit logs to Google Sheets** 12 steps · Google Sheets, Slack](https://millionrounds.com/workflow/archive-discord-audit-logs-to-google-sheets)
- [**Assess technical documentation compliance with OpenAI** 12 steps · Google Sheets](https://millionrounds.com/workflow/assess-technical-documentation-compliance-with-openai)
- [**Auto-Generate App Store Screenshots with Device Mockups** 12 steps · Google Drive, Slack](https://millionrounds.com/workflow/auto-generate-app-store-screenshots-with-device-mockups)
- [**Automate change request approvals with Monday.com and Jira** 12 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-change-request-approvals-with-monday-com-and-jira)
- [**Automate change request workflow: Monday.com to Jira** 12 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-change-request-workflow-monday-com-to-jira)
- [**Automate email bounce & invalid detection with Gmail** 12 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-email-bounce-and-invalid-detection-with-gmail)