# Automate FAQ responses with WhatsApp: n8n workflow template

> Started by an incoming WhatsApp message, and works across WhatsApp. 12 steps, 2 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/automate-faq-responses-with-whatsapp (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate FAQ responses with WhatsApp

Started by an incoming WhatsApp message, and works across WhatsApp. 12 steps, 2 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-faq-responses-with-whatsapp)

**12 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 9 Service 2

The steps in the order they run, from what starts it.

- 1 **Incoming WhatsApp Messages** Whats App trigger *Starts it*
- 2 **Helpful Fallback Response** Set *Logic*
- 3 **Filter Text Messages Only** If *Logic*
- 4 **Send WhatsApp Reply** Whats App *Service*
- 5 **Extract Message Content** Set *Logic*
- 6 **Handle Unsupported Message Types** Whats App *Service*
- 7 **FAQ Keyword Detection** Switch *Logic*
- 8 **Business Hours Response** Set *Logic*
- 9 **Pricing Information Response** Set *Logic*
- 10 **Location Information Response** Set *Logic*
- 11 **Contact Information Response** Set *Logic*
- 12 **Welcome Menu Response** Set *Logic*

## How it's built

- **Starts on:** An incoming WhatsApp message
- **Steps:** 12, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** WhatsApp
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own WhatsApp account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-faq-responses-with-whatsapp)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[WhatsApp](https://millionrounds.com/workflows?service=WhatsApp#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automate multi-channel customer support with WhatsApp** 12 steps · Email, Google Sheets](https://millionrounds.com/workflow/automate-multi-channel-customer-support-with-whatsapp)
- [**Boost your customer service with Google Sheets and WhatsApp** 12 steps · Google Sheets, WhatsApp](https://millionrounds.com/workflow/boost-your-customer-service-with-google-sheets-and-whatsapp)
- [**AI customer support assistant with WhatsApp** 11 steps · calls a model · WhatsApp](https://millionrounds.com/workflow/ai-customer-support-assistant-with-whatsapp)
- [**Customer support WhatsApp bot with Google Docs and Gemini** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/customer-support-whatsapp-bot-with-google-docs-and-gemini-2)
- [**Customer support WhatsApp bot with Google Docs and Gemini** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/customer-support-whatsapp-bot-with-google-docs-and-gemini)
- [**Handle WhatsApp support text and voice messages with OpenAI** 13 steps · calls a model · WhatsApp](https://millionrounds.com/workflow/handle-whatsapp-support-text-and-voice-messages-with-openai)