# Automate daily GLPI pending ticket notifications: n8n workflow

> Started by a clock. It calls services over plain HTTP rather than through connectors. 11 steps, 1 branch, 1 loop or waits: a working afternoon to understand...

Source: https://millionrounds.com/workflow/automate-daily-glpi-pending-ticket-notifications (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate daily GLPI pending ticket notifications

Started by a clock. It calls services over plain HTTP rather than through connectors. 11 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-daily-glpi-pending-ticket-notifications)

**11 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 1 Logic 6 Service 4

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger** Schedule trigger *Starts it*
- 2 **Get session token** Http Request *Service*
- 3 **Get pending cases** Http Request *Service*
- 4 **Are there any ongoing cases?** If *Logic*
- 5 **Split Out** Split Out *Logic*
- 6 **No Operation, do nothing** No Op *Logic*
- 7 **Loop Over Items** Split In Batches *Logic*
- 8 **Aggregate** Aggregate *Logic*
- 9 **Create chat message** Microsoft Teams *Service*
- 10 **End session** Http Request *Service*
- 11 **No Operation, do nothing1** No Op *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 11, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-daily-glpi-pending-ticket-notifications)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automated product price tracking with ScrapeGraphAI and Slack** 11 steps · Jira, Slack](https://millionrounds.com/workflow/automated-product-price-tracking-with-scrapegraphai-and-slac)
- [**Build a support ticket analytics dashboard with ScrapeGraphAI** 11 steps · Google Sheets, Slack](https://millionrounds.com/workflow/build-a-support-ticket-analytics-dashboard-with-scrapegrapha)
- [**Create Zendesk tickets from Gmail and Slack with Google Sheets** 11 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/create-zendesk-tickets-from-gmail-and-slack-with-google-shee)
- [**Google Drive workflow** 11 steps · Google Drive](https://millionrounds.com/workflow/google-drive-workflow)
- [**Manage customer inquiries from email & web forms with Slack** 11 steps · Email, Gmail](https://millionrounds.com/workflow/manage-customer-inquiries-from-email-and-web-forms-with-slac)
- [**Sync Zendesk how-to tickets to Google Sheets knowledge base** 11 steps · Email, Google Sheets](https://millionrounds.com/workflow/sync-zendesk-how-to-tickets-to-google-sheets-knowledge-base)