# Automate customer support issue resolution with OpenAI: n8n workflow

> Started by a clock, and works across Jira, Notion and Slack. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/automate-customer-support-issue-resolution-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate customer support issue resolution with OpenAI

Started by a clock, and works across Jira, Notion and Slack. It hands the judgement calls to OpenAI. 29 steps, 2 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-customer-support-issue-resolution-with-openai)

**29 steps** Large: read it before trusting it with anything live

**2** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 9 Logic 6 Service 12

The steps in the order they run, from what starts it.

- 1 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 2 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 3 **OpenAI Chat Model3** Lm Chat Open Ai *Model*
- 4 **OpenAI Chat Model4** Lm Chat Open Ai *Model*
- 5 **Schedule Trigger** Schedule trigger *Starts it*
- 6 **Structured Output Parser** Output Parser Structured *Model*
- 7 **Execute Workflow Trigger** Execute Workflow trigger *Starts it*
- 8 **Find Simlar Issues** Jira Tool *Service*
- 9 **Query KnowledgeBase** Notion Tool *Service*
- 10 **Classify Current Issue State** Text Classifier *Model*
- 11 **KnowledgeBase Agent** Agent *Model*
- 12 **Issue Reminder Agent** Chain Llm *Model*
- 13 **Customer Satisfaction Agent** Sentiment Analysis *Model*
- 14 **Get List of Unresolved Long Lived Issues** Jira *Service*
- 15 **Get Issue Metadata** Set *Logic*
- 16 **Last Message is Not Bot** If *Logic*
- 17 **Solution Found?** If *Logic*
- 18 **Send Reminder** Jira *Service*
- 19 **Ask For Feedback Message** Jira *Service*
- 20 **Add Autoclose Message** Jira *Service*
- 21 **Report Unhappy Resolution** Slack *Service*
- 22 **Execute Workflow** Execute Workflow *Logic*
- 23 **Get Issue Comments** Jira *Service*
- 24 **Reply to Issue** Jira *Service*
- 25 **Notify Slack Channel** Slack *Service*
- 26 **Close Issue** Jira *Service*
- 27 **Join Comments** Aggregate *Logic*
- 28 **Close Issue2** Jira *Service*
- 29 **Simplify Thread For AI** Set *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 29, with 2 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Jira, Notion, Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Jira, Notion and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 29 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 29 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-customer-support-issue-resolution-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Jira](https://millionrounds.com/workflows?service=Jira#library)[Notion](https://millionrounds.com/workflows?service=Notion#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Triage and resolve stale Jira tickets with OpenAI and Notion** 29 steps · calls a model · Jira, Notion](https://millionrounds.com/workflow/triage-and-resolve-stale-jira-tickets-with-openai-and-notion)
- [**Auto-assign support tickets with Jira and Supabase** 28 steps · calls a model · Jira, Supabase vectors](https://millionrounds.com/workflow/auto-assign-support-tickets-with-jira-and-supabase)
- [**Automate B2B SaaS renewal risk management with CRM** 30 steps · Gmail, HubSpot](https://millionrounds.com/workflow/automate-b2b-saas-renewal-risk-management-with-crm)
- [**Answer internal policy questions from Google Drive with OpenAI** 31 steps · calls a model · Google Drive, Qdrant](https://millionrounds.com/workflow/answer-internal-policy-questions-from-google-drive-with-open)
- [**Automate customer support with Slack and CRM** 27 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-customer-support-with-slack-and-crm)
- [**Answer Slack knowledge questions with Notion and Google Drive** 25 steps · calls a model · Google Drive, Notion](https://millionrounds.com/workflow/answer-slack-knowledge-questions-with-notion-and-google-driv)