# Automate Airbnb guest support with OpenAI and Google Drive: n8n workflow

> Started by someone opening a chat with it, and works across Google Drive, Google Sheets and Pinecone.

Source: https://millionrounds.com/workflow/automate-airbnb-guest-support-with-openai-and-google-drive (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Automate Airbnb guest support with OpenAI and Google Drive

Started by someone opening a chat with it, and works across Google Drive, Google Sheets and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 24 steps: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-airbnb-guest-support-with-openai-and-google-drive)

**24 steps** Large: read it before trusting it with anything live

**0** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 13 Logic 4 Service 6

The steps in the order they run, from what starts it.

- 1 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 2 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 3 **Google Drive** Google Drive *Service*
- 4 **Get File Content** Google Drive *Service*
- 5 **Character Text Splitter** Text Splitter Character Text Splitter *Model*
- 6 **Embeddings OpenAI1** Embeddings Open Ai *Model*
- 7 **Embeddings OpenAI2** Embeddings Open Ai *Model*
- 8 **When chat message received** Chat trigger *Starts it*
- 9 **SerpAPI** Tool Serp Api *Model*
- 10 **Zep** Memory Zep *Model*
- 11 **Fetch All Zep Sessions** Http Request *Service*
- 12 **Extract Session IDs** Code *Logic*
- 13 **Fetch Session Memory Data** Http Request *Service*
- 14 **Build Session API URLs** Code *Logic*
- 15 **Format Conversation Data** Code *Logic*
- 16 **Window Buffer Memory** Memory Buffer Window *Model*
- 17 **RAG AI Agent** Agent *Model*
- 18 **Vector Store Tool** Tool Vector Store *Model*
- 19 **Extract from File** Extract From File *Service*
- 20 **Default Data Loader** Document Default Data Loader *Model*
- 21 **Pinecone Vector Store** Vector Store Pinecone *Model*
- 22 **Pinecone Vector Store1** Vector Store Pinecone *Model*
- 23 **Captures session id** Set *Logic*
- 24 **Google Sheets** Google Sheets *Service*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 24
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Drive, Google Sheets, Pinecone
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Google Drive, Google Sheets and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fautomate-airbnb-guest-support-with-openai-and-google-drive)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Pinecone](https://millionrounds.com/workflows?service=Pinecone#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**SEO FAQ generator for websites with Google Sheets** 24 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/seo-faq-generator-for-websites-with-google-sheets)
- [**AI email support system: Gmail, Gemini, GPT-4, Slack & Google** 23 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/ai-email-support-system-gmail-gemini-gpt-4-slack-and-google)
- [**Answer Slack knowledge questions with Notion and Google Drive** 25 steps · calls a model · Google Drive, Notion](https://millionrounds.com/workflow/answer-slack-knowledge-questions-with-notion-and-google-driv)
- [**Answer Telegram data questions with DeepSeek and Open-Meteo** 25 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/answer-telegram-data-questions-with-deepseek-and-open-meteo)
- [**Build RAG-powered support agent for Jira issues with Pinecone** 23 steps · calls a model · Pinecone](https://millionrounds.com/workflow/build-rag-powered-support-agent-for-jira-issues-with-pinecon)
- [**Chatbot for customer support and appointment scheduling** 25 steps · calls a model · Google Calendar, Google Sheets](https://millionrounds.com/workflow/chatbot-for-customer-support-and-appointment-scheduling)