# Assign Jira Service Management reporter from forwarded emails: n8n workflow

> Started by an event in a connected app, and works across Jira. 9 steps, 2 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/assign-jira-service-management-reporter-from-forwarded-email (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Research and reporting](https://millionrounds.com/workflows?category=Research+and+reporting#library)

# Assign Jira Service Management reporter from forwarded emails

Started by an event in a connected app, and works across Jira. 9 steps, 2 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fassign-jira-service-management-reporter-from-forwarded-email)

**9 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 4 Service 4

The steps in the order they run, from what starts it.

- 1 **Jira Trigger1** Jira trigger *Starts it*
- 2 **Filter Forwarding Emails** If *Logic*
- 3 **Set Description Variable** Set *Logic*
- 4 **Parse Details From Description** Code *Logic*
- 5 **Search for Existing Customer** Http Request *Service*
- 6 **If Customer Exists** If *Logic*
- 7 **Update Reporter (Existing Customer)** Jira *Service*
- 8 **Create Customer1** Http Request *Service*
- 9 **Update Reporter (New Customer)** Jira *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 9, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Jira
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Jira account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fassign-jira-service-management-reporter-from-forwarded-email)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Jira](https://millionrounds.com/workflows?service=Jira#library)

## Workflows like it

Also research and reporting, with the same services where possible, closest in size first.

- [**Convert Slack whiteboard images into Jira tasks** 9 steps · calls a model · Jira, Notion](https://millionrounds.com/workflow/convert-slack-whiteboard-images-into-jira-tasks)
- [**Automate feature request collection & analysis** 10 steps · calls a model · Jira](https://millionrounds.com/workflow/automate-feature-request-collection-and-analysis)
- [**Customer feedback automation with OpenAI and Jira** 10 steps · calls a model · Jira, Slack](https://millionrounds.com/workflow/customer-feedback-automation-with-openai-and-jira)
- [**Generate lessons learned reports from Jira epics** 10 steps · calls a model · Google Docs, Jira](https://millionrounds.com/workflow/generate-lessons-learned-reports-from-jira-epics)
- [**Automated sprint reports from Jira to stakeholders with Gmail** 7 steps · Gmail, Jira](https://millionrounds.com/workflow/automated-sprint-reports-from-jira-to-stakeholders-with-gmai)
- [**Classify sentiment of incoming text with Hugging Face** 12 steps · Google Sheets, Jira](https://millionrounds.com/workflow/classify-sentiment-of-incoming-text-with-hugging-face)