# Answer HR and IT policy questions on Telegram with OpenAI: n8n workflow

> Started by an incoming Telegram message, and works across Telegram. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply...

Source: https://millionrounds.com/workflow/answer-hr-and-it-policy-questions-on-telegram-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Answer HR and IT policy questions on Telegram with OpenAI

Started by an incoming Telegram message, and works across Telegram. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps, 1 branch: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanswer-hr-and-it-policy-questions-on-telegram-with-openai)

**21 steps** Large: read it before trusting it with anything live

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 2 Model 12 Logic 2 Service 5

The steps in the order they run, from what starts it.

- 1 **When clicking ‘Test workflow’** Manual trigger *Starts it*
- 2 **Embeddings OpenAI** Embeddings Open Ai *Model*
- 3 **Recursive Character Text Splitter** Text Splitter Recursive Character Text Splitter *Model*
- 4 **Telegram Trigger** Telegram trigger *Starts it*
- 5 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 6 **Postgres Chat Memory** Memory Postgres Chat *Model*
- 7 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 8 **Embeddings OpenAI1** Embeddings Open Ai *Model*
- 9 **HTTP Request** Http Request *Service*
- 10 **Create HR Policies** Vector Store PGVector *Model*
- 11 **Default Data Loader** Document Default Data Loader *Model*
- 12 **Verify Message Type** Switch *Logic*
- 13 **AI Agent** Agent *Model*
- 14 **Answer questions with a vector store** Tool Vector Store *Model*
- 15 **Postgres PGVector Store** Vector Store PGVector *Model*
- 16 **Extract from File** Extract From File *Service*
- 17 **Edit Fields** Set *Logic*
- 18 **Telegram1** Telegram *Service*
- 19 **Unsupported Message Type** Telegram *Service*
- 20 **Telegram** Telegram *Service*
- 21 **OpenAI** Open Ai *Model*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 21, with 1 branch
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Telegram
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Telegram account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanswer-hr-and-it-policy-questions-on-telegram-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automate multi-channel customer support with Gmail** 21 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-multi-channel-customer-support-with-gmail)
- [**Build a Telegram AI assistant with MemMachine and OpenAI** 21 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/build-a-telegram-ai-assistant-with-memmachine-and-openai)
- [**HR & IT helpdesk chatbot with OpenAI and Telegram** 21 steps · calls a model · Telegram](https://millionrounds.com/workflow/hr-and-it-helpdesk-chatbot-with-openai-and-telegram)
- [**Run a customer support RAG chatbot with OpenAI** 21 steps · calls a model · Google Drive, Telegram](https://millionrounds.com/workflow/run-a-customer-support-rag-chatbot-with-openai)
- [**Run a Telegram RAG support chatbot with OpenAI and Pinecone** 20 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/run-a-telegram-rag-support-chatbot-with-openai-and-pinecone)
- [**Telegram AI voice agent - multiple language support** 20 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/telegram-ai-voice-agent-multiple-language-support)