# Analyze support screenshots with UploadToURL and OpenAI: n8n workflow

> Started by another system calling it, and works across Jira, Slack and Zendesk. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/analyze-support-screenshots-with-uploadtourl-and-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Analyze support screenshots with UploadToURL and OpenAI

Started by another system calling it, and works across Jira, Slack and Zendesk. It hands the judgement calls to OpenAI. 17 steps, 3 branches: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanalyze-support-screenshots-with-uploadtourl-and-openai)

**17 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 1 Logic 8 Service 6

The steps in the order they run, from what starts it.

- 1 **Webhook - Receive Screenshot** Webhook *Starts it*
- 2 **Validate & Enrich Payload** Code *Logic*
- 3 **Has Remote URL?** If *Logic*
- 4 **Upload to URL - Remote** Upload To Url *Service*
- 5 **Upload to URL - Binary** Upload To Url *Service*
- 6 **Extract CDN URL** Code *Logic*
- 7 **GPT-4o Vision - Analyse Screenshot** Open Ai *Model*
- 8 **Parse AI Analysis & Compute Severity** Code *Logic*
- 9 **Route by Platform** Switch *Logic*
- 10 **Zendesk - Add Internal Note** Zendesk *Service*
- 11 **Jira - Update Issue Labels** Jira *Service*
- 12 **Merge Platform Response** Code *Logic*
- 13 **Jira - Add Comment** Jira *Service*
- 14 **IF Critical or High?** If *Logic*
- 15 **Slack - Escalate to Dev Channel** Slack *Service*
- 16 **Build Final Response** Code *Logic*
- 17 **Respond to Webhook** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 17, with 3 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Jira, Slack, Zendesk
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Jira, Slack and Zendesk accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanalyze-support-screenshots-with-uploadtourl-and-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Jira](https://millionrounds.com/workflows?service=Jira#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Analyze pentest reports and create remediation tickets** 17 steps · calls a model · Slack](https://millionrounds.com/workflow/analyze-pentest-reports-and-create-remediation-tickets)
- [**Triage and route support tickets with Gemini and Jira** 17 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/triage-and-route-support-tickets-with-gemini-and-jira)
- [**Automate Instagram complaint handling with Claude and SLA** 17 steps · Google Sheets, Slack](https://millionrounds.com/workflow/automate-instagram-complaint-handling-with-claude-and-sla)
- [**Route grounded RAG support tickets with Claude and Pinecone** 17 steps · Google Sheets, Slack](https://millionrounds.com/workflow/route-grounded-rag-support-tickets-with-claude-and-pinecone)
- [**Send Zendesk tickets to Pipedrive contacts and assign tasks** 17 steps · Pipedrive, Zendesk](https://millionrounds.com/workflow/send-zendesk-tickets-to-pipedrive-contacts-and-assign-tasks)
- [**Triage and escalate tenant complaints from Gmail or forms** 17 steps · Airtable, Gmail](https://millionrounds.com/workflow/triage-and-escalate-tenant-complaints-from-gmail-or-forms)