# Analyze customer feedback with Azure GPT-4 and Jira: n8n workflow

> Started by a clock, and works across Gmail, Google Sheets, Jira and Outlook. It puts Azure OpenAI behind a retrieval step, so answers are drawn from...

Source: https://millionrounds.com/workflow/analyze-customer-feedback-with-azure-gpt-4-and-jira (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Research and reporting](https://millionrounds.com/workflows?category=Research+and+reporting#library)

# Analyze customer feedback with Azure GPT-4 and Jira

Started by a clock, and works across Gmail, Google Sheets, Jira and Outlook. It puts Azure OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 16 steps: a working afternoon to understand properly.

Medium Calls a model: Azure OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanalyze-customer-feedback-with-azure-gpt-4-and-jira)

**16 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 2 Model 4 Logic 5 Service 5

The steps in the order they run, from what starts it.

- 1 **On Workflow Error** Error trigger *Starts it*
- 2 **Weekly Schedule Trigger** Schedule trigger *Starts it*
- 3 **Structured JSON Output Parser** Output Parser Structured *Model*
- 4 **Conversation Memory Buffer** Memory Buffer Window *Model*
- 5 **Azure OpenAI Chat Model1** Lm Chat Azure Open Ai *Model*
- 6 **Send Error Alert Email** Gmail *Service*
- 7 **Fetch Monday.com Feedback** Monday Com *Service*
- 8 **AI Theme Classifier** Agent *Model*
- 9 **Normalize Feedback Fields** Set *Logic*
- 10 **Merge AI Results with Feedback** Merge *Logic*
- 11 **Structure AI Classification Output** Set *Logic*
- 12 **Calculate Business Impact Score** Set *Logic*
- 13 **Create Jira Task for Feedback** Jira *Service*
- 14 **Log to Google Sheets** Google Sheets *Service*
- 15 **Generate HTML Report** Code *Logic*
- 16 **Send a message** Microsoft Outlook *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 16
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Jira, Outlook
- **Model:** Azure OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets, Jira and Outlook accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Azure OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fanalyze-customer-feedback-with-azure-gpt-4-and-jira)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Jira](https://millionrounds.com/workflows?service=Jira#library)[Outlook](https://millionrounds.com/workflows?service=Outlook#library)

## Workflows like it

Also research and reporting, with the same services where possible, closest in size first.

- [**AI Contract Report: Plain English Translation + Risk Score Email** 16 steps · calls a model · Gmail](https://millionrounds.com/workflow/ai-contract-report-plain-english-translation-risk-score-emai)
- [**Amazon price drop analysis with Decodo and OpenAI** 16 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/amazon-price-drop-analysis-with-decodo-and-openai)
- [**Analyze incoming letters with Google Drive and OpenAI** 16 steps · calls a model · Google Drive, Google Sheets](https://millionrounds.com/workflow/analysiere-eingehende-briefe-mit-google-drive-openai)
- [**Audience problem keyword research workflow with OpenAI** 16 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/audience-problem-keyword-research-workflow-with-openai)
- [**Audit Website Security Headers with Google Sheets Reporting** 16 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/audit-website-security-headers-with-google-sheets-reporting)
- [**Automated finance tracker with Gmail and Google Sheets** 16 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/automated-finance-tracker-with-gmail-and-google-sheets)