# AI voice call to support ticket automation with Tazzo: n8n workflow

> Started by another system calling it, and works across Trello and Twilio. It hands the judgement calls to Gemini.

Source: https://millionrounds.com/workflow/ai-voice-call-to-support-ticket-automation-with-tazzo (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# AI voice call to support ticket automation with Tazzo

Started by another system calling it, and works across Trello and Twilio. It hands the judgement calls to Gemini. 7 steps: small enough to read in one sitting and change without fear.

Small Calls a model: Gemini

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-voice-call-to-support-ticket-automation-with-tazzo)

**7 steps** Small: readable in one sitting

**0** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 1 Logic 2 Service 3

The steps in the order they run, from what starts it.

- 1 **Webhook** Webhook *Starts it*
- 2 **Code in JavaScript** Code *Logic*
- 3 **Message a model** Google Gemini *Model*
- 4 **Send an SMS/MMS/WhatsApp message** Twilio *Service*
- 5 **Code in JavaScript1** Code *Logic*
- 6 **Trigger call** Tazzo Ai *Service*
- 7 **Create a card** Trello *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 7
- **Size:** Small: readable in one sitting
- **Connects to:** Trello, Twilio
- **Model:** Gemini

## Questions

What does it need to run?

An n8n account, plus your own Trello and Twilio accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-voice-call-to-support-ticket-automation-with-tazzo)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Trello](https://millionrounds.com/workflows?service=Trello#library)[Twilio](https://millionrounds.com/workflows?service=Twilio#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer WhatsApp keyword FAQs with Twilio and Google Sheets** 7 steps · Google Sheets, Twilio](https://millionrounds.com/workflow/answer-whatsapp-keyword-faqs-with-twilio-and-google-sheets)
- [**Automated email support triage with Gmail and Trello** 9 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automated-email-support-triage-with-gmail-and-trello)
- [**Automated support ticket system with Gmail and Trello** 4 steps · Gmail, Slack](https://millionrounds.com/workflow/automated-support-ticket-system-with-gmail-and-trello)
- [**Intelligent WhatsApp Support Auto-Router** 13 steps · calls a model · Twilio, Zendesk](https://millionrounds.com/workflow/intelligent-whatsapp-support-auto-router)
- [**Triage and route AI-powered support tickets with Gemini** 16 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-and-route-ai-powered-support-tickets-with-gemini)
- [**Send Patient Appointment Reminders with Email and SMS** 18 steps · Airtable, Email](https://millionrounds.com/workflow/send-patient-appointment-reminders-with-email-and-sms)