# AI-powered WooCommerce Support-Agent with OpenAI: n8n workflow

> Started by someone opening a chat with it, and works across WooCommerce. It puts OpenAI behind a retrieval step, so answers are drawn from documents you...

Source: https://millionrounds.com/workflow/ai-powered-woocommerce-support-agent-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library)

# AI-powered WooCommerce Support-Agent with OpenAI

Started by someone opening a chat with it, and works across WooCommerce. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 31 steps, 4 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-woocommerce-support-agent-with-openai)

**31 steps** Large: read it before trusting it with anything live

**4** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 4 Model 4 Logic 20 Service 3

The steps in the order they run, from what starts it.

- 1 **Window Buffer Memory** Memory Buffer Window *Model*
- 2 **Execute Workflow Trigger** Execute Workflow trigger *Starts it*
- 3 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 4 **WooCommerce_Tool** Tool Workflow *Model*
- 5 **Chat Trigger** Chat trigger *Starts it*
- 6 **Webhook Example Page** Webhook *Starts it*
- 7 **Encrypt email** Code *Logic*
- 8 **Example encrypted email** Set *Logic*
- 9 **AI Agent** Agent *Model*
- 10 **If email provided** If *Logic*
- 11 **Decrypt email address** Code *Logic*
- 12 **Respond to Webhook** Respond To Webhook *Starts it*
- 13 **Decrypt email** Code *Logic*
- 14 **WooCommerce - Get User** Woo Commerce *Service*
- 15 **No email provided** Set *Logic*
- 16 **Mock Data** Set *Logic*
- 17 **If user found** If *Logic*
- 18 **WooCommerce Get Orders** Http Request *Service*
- 19 **No customer found** Set *Logic*
- 20 **If order found** If *Logic*
- 21 **Extract Tracking Data** Set *Logic*
- 22 **Merge Order and Tracking Data** Merge *Logic*
- 23 **No order found** Set *Logic*
- 24 **If contains DHL data** If *Logic*
- 25 **Send Response** Set *Logic*
- 26 **Split Out** Split Out *Logic*
- 27 **Merge Orders** Merge *Logic*
- 28 **DHL** Dhl *Service*
- 29 **Merge Tracking Data** Merge *Logic*
- 30 **Add Error Information** Set *Logic*
- 31 **Aggregate** Aggregate *Logic*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 31, with 4 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** WooCommerce
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own WooCommerce account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 31 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 31 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-woocommerce-support-agent-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[WooCommerce](https://millionrounds.com/workflows?service=WooCommerce#library)

## Workflows like it

Also e-commerce, with the same services where possible, closest in size first.

- [**Summarize Zoom meetings and create follow-ups with OpenAI** 31 steps · calls a model · WooCommerce](https://millionrounds.com/workflow/summarize-zoom-meetings-and-create-follow-ups-with-openai)
- [**Reprice WooCommerce products with Amazon and Bright Data** 27 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/reprice-woocommerce-products-with-amazon-and-bright-data)
- [**Run a WooCommerce store assistant with Telegram and OpenRouter** 25 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/run-a-woocommerce-store-assistant-with-telegram-and-openrout)
- [**Create WooCommerce products and WordPress posts** 24 steps · calls a model · Telegram, WooCommerce](https://millionrounds.com/workflow/create-woocommerce-products-and-wordpress-posts)
- [**RAG eCommerce chatbot with OpenAI and Gmail** 23 steps · calls a model · Gmail, Qdrant](https://millionrounds.com/workflow/rag-ecommerce-chatbot-with-openai-and-gmail)
- [**Synchronizing WooCommerce inventory and creating products** 20 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/synchronizing-woocommerce-inventory-and-creating-products)