# AI-Powered WhatsApp Business Assistant with Claude: n8n workflow

> Started by another system calling it, and works across Google Sheets, Slack and Telegram. 24 steps, 3 branches: large, and worth reading before you trust it...

Source: https://millionrounds.com/workflow/ai-powered-whatsapp-business-assistant-with-claude (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# AI-Powered WhatsApp Business Assistant with Claude

Started by another system calling it, and works across Google Sheets, Slack and Telegram. 24 steps, 3 branches: large, and worth reading before you trust it with anything live.

Large

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-whatsapp-business-assistant-with-claude)

**24 steps** Large: read it before trusting it with anything live

**3** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Logic 14 Service 8

The steps in the order they run, from what starts it.

- 1 **WhatsApp Webhook Trigger** Webhook *Starts it*
- 2 **Error Handler** Error trigger *Starts it*
- 3 **Workflow Configuration** Set *Logic*
- 4 **Log Error Details** Set *Logic*
- 5 **Extract Message Data** Set *Logic*
- 6 **Send Error Alert** Slack *Service*
- 7 **Check Existing Conversation** Google Sheets *Service*
- 8 **Conversation Exists?** If *Logic*
- 9 **Claude AI Analysis** Http Request *Service*
- 10 **Generate Conversation ID** Code *Logic*
- 11 **Parse Claude Response** Code *Logic*
- 12 **Create New Conversation** Google Sheets *Service*
- 13 **Route by Intent** Switch *Logic*
- 14 **Process Booking Request** Set *Logic*
- 15 **Process General Inquiry** Set *Logic*
- 16 **Process Sales Inquiry** Set *Logic*
- 17 **Process Complaint** Set *Logic*
- 18 **Merge All Paths** Merge *Logic*
- 19 **Needs Escalation?** If *Logic*
- 20 **Format WhatsApp Message** Code *Logic*
- 21 **Send Slack Notification** Slack *Service*
- 22 **Send Telegram Alert** Telegram *Service*
- 23 **Send WhatsApp Response** Http Request *Service*
- 24 **Log Conversation History** Google Sheets *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 24, with 3 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Sheets, Slack, Telegram
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-whatsapp-business-assistant-with-claude)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Daily affirmations & weekly gratitude digest with Notion** 24 steps · Discord, Email](https://millionrounds.com/workflow/daily-affirmations-and-weekly-gratitude-digest-with-notion)
- [**Log n8n workflow errors to your REST API with Slack** 24 steps · Slack](https://millionrounds.com/workflow/log-n8n-workflow-errors-to-your-rest-api-with-slack)
- [**Ad monitoring tool with Gemini** 24 steps · calls a model · Google Drive, Google Sheets](https://millionrounds.com/workflow/ad-monitoring-tool-with-gemini)
- [**Analyze Google Ads search terms with Claude and DeepSeek** 24 steps · calls a model · Discord, Slack](https://millionrounds.com/workflow/analyze-google-ads-search-terms-with-claude-and-deepseek)
- [**Assess AWS security posture changes with Claude and Slack** 24 steps · calls a model · Email, Slack](https://millionrounds.com/workflow/assess-aws-security-posture-changes-with-claude-and-slack)
- [**Automated business KPI insights with OpenAI and MSSQL** 24 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/automated-business-kpi-insights-with-openai-and-mssql)