# AI-powered support ticket classifier with Google Sheets: n8n workflow

> Started by another system calling it, and works across Email, Google Sheets and Slack. 16 steps, 2 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/ai-powered-support-ticket-classifier-with-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# AI-powered support ticket classifier with Google Sheets

Started by another system calling it, and works across Email, Google Sheets and Slack. 16 steps, 2 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-support-ticket-classifier-with-google-sheets)

**16 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 4 Logic 6 Service 6

The steps in the order they run, from what starts it.

- 1 **Webhook - Receive Ticket** Webhook *Starts it*
- 2 **Email Trigger - Support Inbox** Email Read Imap *Service*
- 3 **Error Handler** Error trigger *Starts it*
- 4 **Normalize Input** Code *Logic*
- 5 **Error Response** Respond To Webhook *Starts it*
- 6 **AI - Classify & Prioritize** Http Request *Service*
- 7 **Parse AI Response** Code *Logic*
- 8 **Switch - Priority Route** Switch *Logic*
- 9 **Slack - Critical Alert** Slack *Service*
- 10 **Slack - High Priority** Slack *Service*
- 11 **Check Auto-Reply Eligibility** Code *Logic*
- 12 **IF - Can Auto-Reply** If *Logic*
- 13 **Send Auto-Reply Email** Email Send *Service*
- 14 **Google Sheets - Log Ticket** Google Sheets *Service*
- 15 **Build Response** Code *Logic*
- 16 **Respond to Webhook** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 16, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Google Sheets, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-support-ticket-classifier-with-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag)
- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag-2)
- [**Answer infrastructure questions in Slack with OpenAI** 16 steps · calls a model · Qdrant, Slack](https://millionrounds.com/workflow/answer-infrastructure-questions-in-slack-with-openai)
- [**Answer support FAQs with Gemini and Supabase** 16 steps · calls a model · Google Sheets, Supabase vectors](https://millionrounds.com/workflow/answer-support-faqs-with-gemini-and-supabase)
- [**Automate IT support: Convert emails to Jira tickets** 16 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/automate-it-support-convert-emails-to-jira-tickets)
- [**Automate WhatsApp customer support with FAQ** 16 steps · calls a model · Google Calendar, Google Sheets](https://millionrounds.com/workflow/automate-whatsapp-customer-support-with-faq)