# AI-powered customer feedback routing with Gmail and Slack: n8n workflow

> Started by a clock, and works across Gmail and Notion. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than...

Source: https://millionrounds.com/workflow/ai-powered-customer-feedback-routing-with-gmail-and-slack (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Data collection](https://millionrounds.com/workflows?category=Data+collection#library)

# AI-powered customer feedback routing with Gmail and Slack

Started by a clock, and works across Gmail and Notion. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 18 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-customer-feedback-routing-with-gmail-and-slack)

**18 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 2 Model 8 Logic 1 Service 7

The steps in the order they run, from what starts it.

- 1 **Get many messages in Gmail** Gmail Tool *Service*
- 2 **Simple Memory** Memory Buffer Window *Model*
- 3 **Get many notes in Pipedrive** Pipedrive Tool *Service*
- 4 **Search for messages in Slack** Slack Tool *Service*
- 5 **Structured Output Parser1** Output Parser Structured *Model*
- 6 **Structured Output Parser2** Output Parser Structured *Model*
- 7 **Create a ticket in Zendesk** Zendesk Tool *Service*
- 8 **Send a message in Gmail** Gmail Tool *Service*
- 9 **Create a database page in Notion** Notion Tool *Service*
- 10 **Schedule Trigger** Schedule trigger *Starts it*
- 11 **Send a message in Slack** Slack Tool *Service*
- 12 **LLM** Lm Chat Open Ai *Model*
- 13 **Testing** Manual trigger *Starts it*
- 14 **Data agent** Agent *Model*
- 15 **Signals agent** Chain Llm *Model*
- 16 **Clustering agent** Chain Llm *Model*
- 17 **Action agent** Agent *Model*
- 18 **Set CSM email** Set *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 18
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Notion
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Gmail and Notion accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-customer-feedback-routing-with-gmail-and-slack)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Notion](https://millionrounds.com/workflows?service=Notion#library)

## Workflows like it

Also data collection, with the same services where possible, closest in size first.

- [**AI calling agent with OpenAI** 18 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/ai-calling-agent-with-openai)
- [**AI prompt hub (Notion + ChatGPT): auto-find the right prompt** 18 steps · calls a model · Notion](https://millionrounds.com/workflow/ai-prompt-hub-notion-chatgpt-auto-find-the-right-prompt)
- [**AI-Powered Paperclip Task Assigner & Completion Tracker** 18 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/ai-powered-paperclip-task-assigner-and-completion-tracker)
- [**Analyze Meta ads daily with Gemini and Google Sheets** 18 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/analyze-meta-ads-daily-with-gemini-and-google-sheets)
- [**Build reefer demurrage dispute packets with OpenAI and Dropbox** 18 steps · calls a model · Airtable, Dropbox](https://millionrounds.com/workflow/build-reefer-demurrage-dispute-packets-with-openai-and-dropb)
- [**Draft and approve Gmail replies with OpenAI and CustomJS** 18 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/draft-and-approve-gmail-replies-with-openai-and-customjs-3)