# AI-powered customer feedback collection with Google Sheets: n8n workflow

> Started by an event in a connected app, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to Azure OpenAI.

Source: https://millionrounds.com/workflow/ai-powered-customer-feedback-collection-with-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# AI-powered customer feedback collection with Google Sheets

Started by an event in a connected app, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to Azure OpenAI. 13 steps, 3 branches: a working afternoon to understand properly.

Medium Calls a model: Azure OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-customer-feedback-collection-with-google-sheets)

**13 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 1 Model 2 Logic 5 Service 5

The steps in the order they run, from what starts it.

- 1 **Azure OpenAI** Lm Chat Azure Open Ai *Model*
- 2 **Send Standard Email (Bronze)** Gmail *Service*
- 3 **When clicking ‘Execute workflow’** Manual trigger *Starts it*
- 4 **AI Ticket Analysis** Agent *Model*
- 5 **Log to Feedback Tracker** Google Sheets *Service*
- 6 **Fetch Support Tickets** Google Sheets *Service*
- 7 **Parse AI Insights** Code *Logic*
- 8 **Check Alert Conditions** If *Logic*
- 9 **Filter Closed Tickets** If *Logic*
- 10 **Route by Customer Tier** Switch *Logic*
- 11 **Send Slack Alert** Slack *Service*
- 12 **Calculate Ticket Metrics** Code *Logic*
- 13 **Send VIP Email (Gold/Silver)** Gmail *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 13, with 3 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Slack
- **Model:** Azure OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-powered-customer-feedback-collection-with-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**AI customer feedback analyzer with OpenAI and Gmail** 13 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/ai-customer-feedback-analyzer-with-openai-and-gmail)
- [**Audit multi-page CRO with OpenAI and Google Sheets** 13 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/audit-multi-page-cro-with-openai-and-google-sheets)
- [**Auto-heal failing workflows with Azure OpenAI and Slack** 13 steps · calls a model · Slack](https://millionrounds.com/workflow/auto-heal-failing-workflows-with-azure-openai-and-slack)
- [**Automate loan pre-approvals with Jotform and OpenAI** 13 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-loan-pre-approvals-with-jotform-and-openai)
- [**Automated developer onboarding audit with ClickUp and OpenAI** 13 steps · calls a model · ClickUp, Google Sheets](https://millionrounds.com/workflow/automated-developer-onboarding-audit-with-clickup-and-openai)
- [**Gmail AI assistant & Telegram notifier with OpenRouter** 13 steps · calls a model · Gmail, Telegram](https://millionrounds.com/workflow/gmail-ai-assistant-and-telegram-notifier-with-openrouter)