# AI Customer Support Bot: Auto-Classify, Route: n8n workflow

> Started by another system calling it, and works across Slack. It hands the judgement calls to a language model.

Source: https://millionrounds.com/workflow/ai-customer-support-bot-auto-classify-route (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# AI Customer Support Bot: Auto-Classify, Route

Started by another system calling it, and works across Slack. It hands the judgement calls to a language model. 13 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-customer-support-bot-auto-classify-route)

**13 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 2 Model 2 Logic 4 Service 5

The steps in the order they run, from what starts it.

- 1 **Customer Inquiry Webhook** Webhook *Starts it*
- 2 **Handle Processing Error** Code *Logic*
- 3 **Validate Customer Input** Code *Logic*
- 4 **Notify Support Team of Error** Slack *Service*
- 5 **Classify Customer Intent** Chain Llm *Model*
- 6 **Parse Intent Classification** Code *Logic*
- 7 **Check If Needs Escalation** If *Logic*
- 8 **Search Knowledge Base** Http Request *Service*
- 9 **Escalate to Human Agent** Slack *Service*
- 10 **Generate AI Response** Chain Llm *Model*
- 11 **Log Escalation** Http Request *Service*
- 12 **Send AI Response** Http Request *Service*
- 13 **Send Webhook Response** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 13, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Slack
- **Model:** A language model, family not declared

## Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for a language model. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls a language model. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-customer-support-bot-auto-classify-route)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Assess churn risk from HubSpot tickets with DeepSeek and Slack** 13 steps · calls a model · HubSpot, Slack](https://millionrounds.com/workflow/assess-churn-risk-from-hubspot-tickets-with-deepseek-and-sla)
- [**Collect and theme customer complaints with Apify and OpenAI** 13 steps · calls a model · Apify, Google Sheets](https://millionrounds.com/workflow/collect-and-theme-customer-complaints-with-apify-and-openai)
- [**Escalate VIP Zendesk tickets with OpenAI and Slack** 13 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/escalate-vip-zendesk-tickets-with-openai-and-slack)
- [**Route customer support chats with OpenAI and Slack** 13 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/route-customer-support-chats-with-openai-and-slack)
- [**Proactive SLA monitoring & ticket escalation with Zendesk** 13 steps · Google Sheets, Slack](https://millionrounds.com/workflow/proactive-sla-monitoring-and-ticket-escalation-with-zendesk)
- [**Triage customer support emails with Groq AI and ClickUp** 13 steps · ClickUp, Gmail](https://millionrounds.com/workflow/triage-customer-support-emails-with-groq-ai-and-clickup)