# AI chatbot call center: Taxi booking support with Grok: n8n workflow

> Started by a clock, and works across Google Calendar and Postgres. It hands the judgement calls to Grok.

Source: https://millionrounds.com/workflow/ai-chatbot-call-center-taxi-booking-support-with-grok (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# AI chatbot call center: Taxi booking support with Grok

Started by a clock, and works across Google Calendar and Postgres. It hands the judgement calls to Grok. 11 steps, 3 branches: a working afternoon to understand properly.

Medium Calls a model: Grok

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-chatbot-call-center-taxi-booking-support-with-grok)

**11 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 2 Logic 5 Service 3

The steps in the order they run, from what starts it.

- 1 **xAI @grok-2-1212** Lm Chat XAi Grok *Model*
- 2 **Schedule Trigger** Schedule trigger *Starts it*
- 3 **AI Agent** Agent *Model*
- 4 **Open Hold Booking** Postgres *Service*
- 5 **Status Switch** Switch *Logic*
- 6 **Booking** Set *Logic*
- 7 **If Open Expired** If *Logic*
- 8 **If Hold Expired** If *Logic*
- 9 **Set Cancel Booking** Postgres *Service*
- 10 **Call Back** Execute Workflow *Logic*
- 11 **Delete Event** Google Calendar *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 11, with 3 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Google Calendar, Postgres
- **Model:** Grok

## Questions

What does it need to run?

An n8n account, plus your own Google Calendar and Postgres accounts, and a key for Grok. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Grok. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fai-chatbot-call-center-taxi-booking-support-with-grok)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Calendar](https://millionrounds.com/workflows?service=Google+Calendar#library)[Postgres](https://millionrounds.com/workflows?service=Postgres#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI-Powered LINE Bot: Automate Customer Support & Task Automation** 12 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/ai-powered-line-bot-automate-customer-support-and-task-autom)
- [**Triage Gmail support inquiries with Gemini and Calendar** 10 steps · calls a model · Discord, Gmail](https://millionrounds.com/workflow/triage-gmail-support-inquiries-with-gemini-and-calendar)
- [**Create a customer support voice agent with OpenAI** 9 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/create-a-customer-support-voice-agent-with-openai)
- [**This AI voice agent books calls & replaces support with Gemini** 9 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/this-ai-voice-agent-books-calls-and-replaces-support-with-ge)
- [**Automate restaurant customer service with WhatsApp and Llama** 8 steps · calls a model · Postgres, WhatsApp](https://millionrounds.com/workflow/automate-restaurant-customer-service-with-whatsapp-and-llama)
- [**Customer support appointment sechduler FAQ bot with OpenAI** 7 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/customer-support-appointment-sechduler-faq-bot-with-openai)