# SentiSum: Information technology & services, Rayleigh, United Kingdom

> SentiSum: SentiSum is an AI-native Customer Experience (CX) intelligence software company founded in 2021 and based in London, England.

Source: https://millionrounds.com/startup/sentisum (Millionrounds; every figure on the page links to its filing or article)

United Kingdom · [Information technology & services startup](https://millionrounds.com/companies)

# SentiSum

SentiSum is an AI-native Customer Experience (CX) intelligence software company founded in 2021 and based in London, England.

Email

Funding reported Last round: Pre-seed

Information technology & services Rayleigh, United Kingdom

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Company summary

- **Founded:** 2021 5 years old
- **Team:** 22 11 to 50 people
- **Funding reported:** 1.2M as listed, currency not stated
- **Last round:** Pre-seed Jan 2021

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for SentiSum has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About SentiSum

SentiSum is an AI-native Customer Experience (CX) intelligence software company founded in 2021 and based in London, England.

The company focuses on unifying customer conversations to identify issues, quantify their financial impact, and provide actionable solutions. SentiSum aims to eliminate manual analysis by delivering automated insights that enhance customer satisfaction and strengthen brand loyalty. The platform offers a range of features, including automated tagging of customer feedback, CX intelligence and analytics, CSAT analytics, and real-time alerts for emerging issues. It supports over 100 languages and integrates with popular tools like Zendesk, Jira, and Slack, making it suitable for global companies. SentiSum serves various B2B and enterprise clients across industries such as airlines, retail, and financial services, helping them optimize customer experiences and improve retention.

## What company datasets say SentiSum raised

Funding, as reported

Reported in all **1.2M** in the source's currency

Rounds **4**

Last round **Pre-seed**

Last round size **500k**

Last round date **Jan 2021**

Investors listed **5**

## Founders and team

From SentiSum's own website: 2 founders, 3 on the team.

**Sharad Khandelwal** Founder & CEO

**Vivek Ganotra** Co-Founder

- **Kartik Dhaduk** Product Designer
- **Snigdha Jain** Associate Product Manager
- **Tessa Bailey** CS Manager

## The company, in detail

What they build

Known for

integrations with freshdesk support channel integration proactive customer insights customer voice insights support issue escalation prevention consumers customer feedback trends self-service customer insights unified customer feedback platform integrations with zendesk computer & network security customer feedback automation negative sentiment detection customer feedback analytics enterprises conversation intelligence

Built with from their website

Google Tag Manager Amazon CloudFront AWS Trusted Advisor YouTube Google Workspace Google Optimize CloudFlare Viewport Meta Element UI Hubspot

+8 more

PostgreSQL AWS Analytics Amazon S3 Webflow Hosting AI Google Meet CloudFlare CDN Google Font API

- **Sector:** Information technology & services
- **Industry code:** NAICS 54151, 513210, SIC 7375, 7372
- **Region:** England
- **Revenue:** 1M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/sentisum)

## Information technology & services in United Kingdom

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