# Level AI: Information technology & services, Mountain View, United States

> Level AI: Level AI is an AI-native conversation intelligence platform that enhances the efficiency and performance of contact centers.

Source: https://millionrounds.com/startup/level-ai (Millionrounds; every figure on the page links to its filing or article)

United States · [Information technology & services startup](https://millionrounds.com/companies)

# Level AI

Level AI is an AI-native conversation intelligence platform that enhances the efficiency and performance of contact centers.

Funding reported Last round: Series C

Information technology & services Mountain View, United States

Company summary

- **Founded:** 2018 8 years old
- **Team:** 170 51 to 200 people
- **Funding reported:** $74M in dollars
- **Last round:** Series C Jul 2024

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for Level AI has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About Level AI

Level AI is an AI-native conversation intelligence platform that enhances the efficiency and performance of contact centers.

Founded in 2018 by Ashish Nagar, the company is based in Mountain View, California, with an additional hub in New Delhi, India. Level AI utilizes proprietary semantic intelligence technology, allowing its platform to understand the meaning and sentiment behind customer conversations, which automates Quality Assurance (QA) scoring and improves agent performance. The company offers a suite of AI-driven tools, including automated QA, real-time agent assistance, Voice of the Customer analytics, and agent coaching. These tools help streamline workflows, provide actionable insights, and support continuous learning for agents. Level AI primarily serves enterprise-level contact centers across various industries, including financial services, healthcare, retail, and insurance, focusing on automating operations and enhancing customer interactions. With approximately $73.1 million to $75.8 million in funding, Level AI is positioned to redefine customer service through advanced conversational intelligence.

## What company datasets say Level AI raised

Funding, as reported

Reported in all **$74M** in dollars

Rounds **4**

Last round **Series C**

Last round size **$39M**

Last round date **Jul 2024**

Investors listed **6**

## On 3 portfolio pages

Investors who name them

- [Cross Creek](https://millionrounds.com/fund/cross-creek)
- [Village Global](https://millionrounds.com/fund/village-global-2)
- [advisors.fund](https://millionrounds.com/fund/advisors-fund)

Each firm lists Level AI on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

training & development health care proactive customer insights customer satisfaction agent monitoring customer journey analytics customization ai-driven coaching agent performance dashboards computer & network security customer feedback automation voice of the customer agent training conversational intelligence enterprises customer feedback analysis tools

Built with from their website

Articulate 360 Docker Google Tag Manager dbt Atlassian CallMiner Eureka Google Cloud Lever Fivetran YouTube

+8 more

MailChimp Google Workspace CloudFlare Gem Viewport Meta MongoDB AWS Transfer for SFTP Google Cloud BigQuery

- **Sector:** Information technology & services
- **Industry code:** NAICS 54161, 511210, 541512, SIC 7375, 7372, 7371
- **Region:** California
- **Revenue:** $15M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/level-ai)

## Information technology & services in United States

Startups like it

- [**Databricks** San Francisco · founded 2013 *Raised*](https://millionrounds.com/company/databricks)
- [**Waymo** Mountain View · founded 2009 *Raised*](https://millionrounds.com/company/waymo)
- [**Crusoe** Denver · founded 2018 *Raised*](https://millionrounds.com/company/crusoe)
- [**Cursor** San Francisco · founded 2017 *Raised*](https://millionrounds.com/company/cursor)
- [**Thinking Machines Lab** San Francisco *Raised*](https://millionrounds.com/company/thinking-machines-lab)
- [**Cognition** San Francisco *Raised*](https://millionrounds.com/company/cognition)
- [**Polymarket** New York · founded 2020 *Raised*](https://millionrounds.com/company/polymarket)
- [**Harvey** San Francisco · founded 2022 *Raised*](https://millionrounds.com/company/harvey)

## Is this your company?

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