# KODIF: Information technology & services, San Francisco, United States

> KODIF: Kodif is a customer support automation platform that leverages generative AI and low-code technology. Based in San Francisco, United States.

Source: https://millionrounds.com/startup/kodif (Millionrounds; every figure on the page links to its filing or article)

United States · [Information technology & services startup](https://millionrounds.com/companies)

# KODIF

Kodif is a customer support automation platform that leverages generative AI and low-code technology.

Funding reported Last round: Seed

Information technology & services San Francisco, United States

Company summary

- **Founded:** 2021 5 years old
- **Team:** 22 11 to 50 people
- **Funding reported:** $3.1M in dollars
- **Last round:** Seed Sept 2023

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for KODIF has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About KODIF

Kodif is a customer support automation platform that leverages generative AI and low-code technology.

Founded in 2021 and based in Palo Alto, California, Kodif aims to help e-commerce and mid-market companies automate ticket resolutions and enhance customer experiences. The team consists of experienced professionals from major tech companies, bringing a wealth of knowledge in customer support automation. Kodif offers two main products: the AI Agent Assistant, which manages complex customer support tickets across various channels, and a Customer-Facing Self-Service Platform that allows customers to resolve issues independently through conversational AI. The platform operates on a smart loop model, where AI Agents resolve inquiries, AI Analysts learn from interactions, and AI Managers optimize processes. Key features include identifying customer intent, providing personalized context, and ensuring that sensitive cases are escalated to live agents when necessary. Kodif serves notable brands like Dollar Shave Club and Nom Nom, and is expanding its reach to other sectors beyond e-commerce.

## What company datasets say KODIF raised

Funding, as reported

Reported in all **$3.1M** in dollars

Rounds **2**

Last round **Seed**

Last round date **Sept 2023**

Investors listed **6**

## The company, in detail

What they build

Known for

support automation ai models support integration platform ai support personalization consumers automated ticket resolution cx performance metrics continuous improvement support automation compliance workflow builder support customer loyalty support workflow builder feedback loops support automation scalability personalized customer interactions agent training customer insight extraction

Built with from their website

GitHub Actions Image Prioritizer Google Tag Manager WordPress.org Google Ads Elementor Google Workspace CloudFlare Viewport Meta Optimization Detective

+8 more

Site Kit CookieYes Hubspot webpack X (Twitter) Hello Elementor AI Google Meet

- **Sector:** Information technology & services
- **Industry code:** NAICS 54161, 513210, SIC 7375, 7372
- **Region:** California
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/kodif)

## Information technology & services in United States

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- [**Polymarket** New York · founded 2020 *Raised*](https://millionrounds.com/company/polymarket)
- [**Harvey** San Francisco · founded 2022 *Raised*](https://millionrounds.com/company/harvey)

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