# HyperQuality, Inc.- An Avaya Company: Outsourcing/Offshoring, Seattle, United States

> HyperQuality, Inc.- An Avaya Company: HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help...

Source: https://millionrounds.com/startup/hyperquality-inc-an-avaya-company (Millionrounds; every figure on the page links to its filing or article)

United States · [Outsourcing/Offshoring startup](https://millionrounds.com/companies)

# HyperQuality, Inc.- An Avaya Company

HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experien

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Listed

Outsourcing/Offshoring Seattle, United States

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Company summary

- **Founded:** 2003 23 years old
- **Team:** 256 201 to 1,000 people
- **Funding reported:** - none reported
- **Last round:** - date not reported

How sure we are

- 1 **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for HyperQuality, Inc.- An Avaya Company has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About HyperQuality, Inc.- An Avaya Company

HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experien

ce through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve, and prove, their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.

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