# DigitalGenius: Information technology & services, London, United Kingdom

> DigitalGenius: DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands. Based in London, United Kingdom.

Source: https://millionrounds.com/startup/digitalgenius (Millionrounds; every figure on the page links to its filing or article)

United Kingdom · [Information technology & services startup](https://millionrounds.com/companies)

# DigitalGenius

DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands.

Funding reported Last round: Series A

Information technology & services London, United Kingdom

Company summary

- **Founded:** 2014 12 years old
- **Team:** 83 51 to 200 people
- **Funding reported:** 26M as listed, currency not stated
- **Last round:** Series A Dec 2017

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for DigitalGenius has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About DigitalGenius

DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands.

Founded in 2013 and based in London, the company utilizes deep learning and AI agents to address customer queries around the clock, automating up to 60% of support tickets. The platform offers a range of AI agents tailored for various stages of the purchase lifecycle. Care AI handles post-purchase inquiries, Purchase AI assists with pre-sale interactions, Proactive AI identifies potential issues, Voice AI supports phone-based customer service, and Insights AI provides analytics on customer experience metrics. DigitalGenius also incorporates conversational, visual, and generative AI to enhance customer interactions and detect product defects. The company serves notable clients such as On, AllSaints, and Holland & Barrett, helping them improve response times and overall customer satisfaction.

## What company datasets say DigitalGenius raised

Funding, as reported

Reported in all **26M** in the source's currency

Rounds **6**

Last round **Series A**

Last round size **2.5M**

Last round date **Dec 2017**

Investors listed **19**

## Funding filed with regulators

DigitalGenius filed one raise, $2.3M in all. Filings say how much was sold and to how many investors; they never name the investors.

- Apr 2023 **$2.3M** UK share allotment

## On 3 portfolio pages

Investors who name them

- [Lerer Hippeau](https://millionrounds.com/fund/lerer-hippeau)
- [Paua Ventures](https://millionrounds.com/fund/paua-ventures)
- [Runway Venture Partners](https://millionrounds.com/fund/runway-venture-partners)

Each firm lists DigitalGenius on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

wismo solutions customer satisfaction customer service automation consumers customer engagement purchase assistance inventory management enterprises scent-based drinking system visual product defect detection ai patents ai for fast response product defect detection ai for supply chain management ai-driven customer support information technology & services

Built with from their website

Google Tag Manager Similarweb Atlassian Google Workspace CloudFlare Viewport Meta Lusha EMC WP Engine Hubspot

+8 more

AI Google Meet CloudFlare CDN Twilio SendGrid Email Marketing Campaigns Priority Hints React Google Font API Crossbeam

- **Sector:** Information technology & services
- **Industry code:** NAICS 54151, 513210, SIC 7375, 7372
- **Region:** England
- **Revenue:** 9M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/digitalgenius)

## Information technology & services in United Kingdom

Startups like it

- [**Wayve** London · founded 2017 *Raised*](https://millionrounds.com/company/wayve)
- [**CuspAI** Cambridge · founded 2024 *Raised*](https://millionrounds.com/company/cuspai)
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- [**Synthesia** London · founded 2017 *Raised*](https://millionrounds.com/company/synthesia)
- [**Tessl** London · founded 2024 *Raised*](https://millionrounds.com/company/tessl)
- [**Fractile** London · founded 2022 *Raised*](https://millionrounds.com/company/fractile)
- [**Nothing** London · founded 2020 *Raised*](https://millionrounds.com/company/nothing)
- [**Behavox** London · founded 2014 *Raised*](https://millionrounds.com/company/behavox)

## Is this your company?

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