# ContactEngine: Information technology & services, Hertford, United Kingdom

> ContactEngine: ContactEngine is a technology company that specializes in proactive conversational AI solutions for the telecoms sector.

Source: https://millionrounds.com/startup/contactengine (Millionrounds; every figure on the page links to its filing or article)

United Kingdom · [Information technology & services startup](https://millionrounds.com/companies)

# ContactEngine

ContactEngine is a technology company that specializes in proactive conversational AI solutions for the telecoms sector.

Email

Funding reported Last round: Series A

Information technology & services Hertford, United Kingdom

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Company summary

- **Founded:** 2005 21 years old
- **Team:** 49 11 to 50 people
- **Funding reported:** 10M as listed, currency not stated
- **Last round:** Series A Feb 2020

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for ContactEngine has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About ContactEngine

ContactEngine is a technology company that specializes in proactive conversational AI solutions for the telecoms sector.

Their services aim to reduce customer effort and enhance the overall customer journey, leading to increased revenue and improved customer satisfaction scores. The company's core offering automates outbound engagement across various communication channels. By utilizing demographic and intent analysis, linguistics, and advanced AI, ContactEngine generates unique insights from large volumes of communication data. Their platform allows customers to interact using natural language, making responses to SMS alerts and appointment reminders feel more personal and intuitive. ContactEngine primarily serves telecom companies looking to improve their customer service capabilities. Their solutions are tailored to address specific challenges in customer engagement, demonstrating effectiveness with enterprise-focused carriers like Lumen, where they achieved high engagement rates compared to traditional communication methods.

## What company datasets say ContactEngine raised

Funding, as reported

Reported in all **10M** in the source's currency

Rounds **5**

Last round **Series A**

Last round size **4.4M**

Last round date **Feb 2020**

Investors listed **3**

## Founders and team

From ContactEngine's own website: 5 on the team.

- **Scott Russell** Chief Executive Officer
- **Dan Belanger** President, NiCE Americas
- **Darren Rushworth** President, NiCE International
- **Arun Chandra** Chief Operating Officer
- **Beth Gaspich** Chief Financial Officer

## On a portfolio page

Investors who name them

- [Beringea](https://millionrounds.com/fund/beringea)

Each firm lists ContactEngine on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

customer service automation customer engagement business solutions personalized customer interactions proactive conversational ai churn reduction utilities customer journey mapping information technology & services insurance financial services ai for complex customer networks finance cost reduction in customer service software as a service telecommunications

Built with from their website

Salesforce Marketing Cloud Account Engagement Azure Devops Adobe Marketo Engage Amazon SES Atlassian Atlassian Cloud Cisco Webex Control Hub Amazon Simple Email Service Amazon AWS Microsoft Exchange Online

+8 more

Microsoft Exchange Microsoft 365 AWS Cloud Salesforce MySQL Outlook Microsoft 365 Apps & Services Cisco Collaboration

- **Sector:** Information technology & services
- **Industry code:** NAICS 54161, 513210, SIC 7375, 7372
- **Region:** England
- **Part of:** NiCE
- **Revenue:** 15.1M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/contactengine)

## Information technology & services in United Kingdom

Startups like it

- [**Wayve** London · founded 2017 *Raised*](https://millionrounds.com/company/wayve)
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- [**Synthesia** London · founded 2017 *Raised*](https://millionrounds.com/company/synthesia)
- [**Tessl** London · founded 2024 *Raised*](https://millionrounds.com/company/tessl)
- [**Fractile** London · founded 2022 *Raised*](https://millionrounds.com/company/fractile)
- [**Nothing** London · founded 2020 *Raised*](https://millionrounds.com/company/nothing)
- [**Quantexa** London · founded 2016 *Raised*](https://millionrounds.com/company/quantexa)

## Is this your company?

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