# Cloud Humans: Information technology & services, Monterrey, Mexico

> Cloud Humans: Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020. Based in Monterrey, Mexico. Founded 2020.

Source: https://millionrounds.com/startup/cloud-humans (Millionrounds; every figure on the page links to its filing or article)

Mexico · [Information technology & services startup](https://millionrounds.com/companies)

# Cloud Humans

Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020.

Email

Funding reported Last round: Pre-seed

Information technology & services Monterrey, Mexico

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Company summary

- **Founded:** 2020 6 years old
- **Team:** 190 51 to 200 people
- **Funding reported:** 1.2M as listed, currency not stated
- **Last round:** Pre-seed Mar 2021

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for Cloud Humans has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About Cloud Humans

Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020.

The company operates as a modern business process outsourcing (BPO) provider, combining artificial intelligence with a network of freelance professionals to deliver scalable customer support solutions. The platform connects businesses needing outsourced customer service with remote agents, offering flexible and multilingual support across various time zones. Cloud Humans provides AI-driven customer support solutions through its product, ClaudIA, which enhances service delivery. The company also utilizes advanced analytics to streamline operations and maintain service quality, with a billing model based on tickets resolved. Founded by Bruno Cecatto, Ian Kraskoff, and Felipe Serra de Oliveira, Cloud Humans has a team of approximately 30 employees. The founders have significant experience in scaling marketplace operations in Latin America. The company was accepted into Y Combinator's Winter 2021 batch and continues to operate actively.

## What company datasets say Cloud Humans raised

Funding, as reported

Reported in all **1.2M** in the source's currency

Rounds **2**

Last round **Pre-seed**

Last round size **130k**

Last round date **Mar 2021**

Investors listed **6**

Y Combinator **W21**

## Founders and team

From Cloud Humans's own website: 3 on the team.

- **Bruno Doneda** CEO
- **Jessé Lopes** Head of CX
- **Victor Xavier** Head of CX

## On 2 portfolio pages

Investors who name them

- [Lab Capital](https://millionrounds.com/fund/lab-capital)
- [Grão](https://millionrounds.com/fund/grao)

Each firm lists Cloud Humans on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

support automation workflows support for e-commerce ticket resolution efficiency customer satisfaction ai chatbot support system encryption consumers support system multi-channel support system feedback loop automacao gdpr compliant solutions support for saas platforms support escalation routing support content import quick deployment personalized customer interaction

Built with from their website

Airtable lemlist Google Tag Manager Amazon CloudFront Hotjar HREF Lang Atlassian PWA Framer Linkedin Insight Tag

+8 more

YouTube Cloudflare DNS Google Workspace CloudFlare Viewport Meta LinkedIn Ads MongoDB Next.js

- **Sector:** Information technology & services
- **Industry code:** NAICS 54151, 561422, 513210, SIC 7375
- **Region:** Nuevo Leon
- **Revenue:** 27.3M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/cloud-humans)

## Information technology & services in Mexico

Startups like it

- [**Mendel** Mexico City · founded 2021 *Raised*](https://millionrounds.com/company/mendel)
- [**Leona Health** Mexico City *Raised*](https://millionrounds.com/company/leona-health)
- [**Cometa** Mexico City *Raised*](https://millionrounds.com/company/cometa)
- [**Superpanel** Santiago de Queretaro *Raised*](https://millionrounds.com/company/superpanel)
- [**Zubale** Mexico City · founded 2018 *Raised*](https://millionrounds.com/company/zubale)
- [**Kunzapp** Mexico City · founded 2023 *Raised*](https://millionrounds.com/company/kunzapp)
- [**Nufi** Monterrey · founded 2020 *Raised*](https://millionrounds.com/company/nufi)
- [**Leracom AI** Monterrey · founded 2024 *Raised*](https://millionrounds.com/company/leracom-ai)

## Is this your company?

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