# AptEdge: Information technology & services, Redwood City, United States

> AptEdge: AptEdge is a B2B artificial intelligence platform that specializes in automating and accelerating customer support ticket resolution for enterprise...

Source: https://millionrounds.com/startup/aptedge (Millionrounds; every figure on the page links to its filing or article)

United States · [Information technology & services startup](https://millionrounds.com/companies)

# AptEdge

AptEdge is a B2B artificial intelligence platform that specializes in automating and accelerating customer support ticket resolution for enterprise software companies.

Funding reported Last round: Seed

Information technology & services Redwood City, United States

Company summary

- **Founded:** 2020 6 years old
- **Team:** 21 11 to 50 people
- **Funding reported:** $13M in dollars
- **Last round:** Seed Jun 2023

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for AptEdge has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About AptEdge

AptEdge is a B2B artificial intelligence platform that specializes in automating and accelerating customer support ticket resolution for enterprise software companies.

Founded in 2021 by Aakrit Prasad and Anthony Kilman, the company is headquartered in San Mateo, California. AptEdge has raised $11 million in funding from investors such as Stage2 Capital and National Grid Partners. The AptEdge platform integrates with existing workflow tools like Zendesk and Slack, providing support teams with an AI-powered knowledge management and support automation solution. Its primary product, the AptEdge Case Resolution Platform, offers features such as unified knowledge search, contextual understanding, automated response drafting, and case clustering. These capabilities help organizations reduce resolution times, cut support costs, and improve customer satisfaction by delivering accurate and timely solutions. AptEdge is trusted by leading companies in the high-tech and enterprise software sectors, including SumoLogic, Mimecast, Cisco, and Everbridge.

## What company datasets say AptEdge raised

Funding, as reported

Reported in all **$13M** in dollars

Rounds **3**

Last round **Seed**

Last round size **$11M**

Last round date **Jun 2023**

Investors listed **6**

## On 4 portfolio pages

Investors who name them

- [Unusual Ventures](https://millionrounds.com/fund/unusual-ventures)
- [Pathbreaker Ventures](https://millionrounds.com/fund/pathbreaker-ventures)
- [Counterpart Ventures](https://millionrounds.com/fund/counterpart-ventures)
- [One Net Capital](https://millionrounds.com/fund/one-net-capital)

Each firm lists AptEdge on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

support team productivity context-aware ai enterprise security information technology and services support analytics technical support case resolution information technology & services retrieval augmented generation (rag) ai-powered support support workflow automation support environment management software development computer software support knowledge management b2b

Built with from their website

Atlassian Microsoft 365 Google Cloud Google Cloud DNS Google Workspace Vercel Google Search Console Google Cloud Hosting AI Google Meet

+2 more

Slack Gmail

- **Sector:** Information technology & services
- **Industry code:** NAICS 54151, 513210, SIC 7375, 7372
- **Region:** California
- **Revenue:** $3.5M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/aptedge)

## Information technology & services in United States

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- [**Polymarket** New York · founded 2020 *Raised*](https://millionrounds.com/company/polymarket)
- [**Harvey** San Francisco · founded 2022 *Raised*](https://millionrounds.com/company/harvey)

## Is this your company?

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