# ada CX: Information technology & services, Toronto, Canada

> ada CX: ada CX, officially known as Ada Support Inc., is a Toronto-based enterprise technology company specializing in Automated Customer Experience (ACX).

Source: https://millionrounds.com/startup/ada-cx (Millionrounds; every figure on the page links to its filing or article)

Canada · [Information technology & services startup](https://millionrounds.com/companies)

# ada CX

ada CX, officially known as Ada Support Inc., is a Toronto-based enterprise technology company specializing in Automated Customer Experience (ACX).

Funding reported Last round: Series C

Information technology & services Toronto, Canada

Company summary

- **Founded:** 2016 10 years old
- **Team:** 480 201 to 1,000 people
- **Funding reported:** 190.6M as listed, currency not stated
- **Last round:** Series C May 2021

How sure we are

- ✓ **Listed** We know it exists and what it does
- 2 **Funding reported** A company dataset reports a raise
- 3 **Observed** A filing or a dated announcement confirms a round

No round for ada CX has been confirmed by a filing or an announcement yet, so nothing here counts toward an investor's record. [How we decide](https://millionrounds.com/methodology)

## About ada CX

ada CX, officially known as Ada Support Inc., is a Toronto-based enterprise technology company specializing in Automated Customer Experience (ACX).

Founded in 2016, the company has developed into a leading AI-first customer experience platform. Its mission is to enhance customer service by automating inquiries, allowing human agents to focus on more complex interactions. With a workforce of approximately 200 to 685 employees, ada CX serves a global market, powering billions of customer service interactions across various industries. The company's flagship product, the ACX Operating System, enables businesses to deploy and manage AI agents across multiple channels. Key features include advanced reasoning capabilities, omnichannel support, and tools for non-technical users. The platform is designed for large enterprises with high-volume support needs, specifically those handling over 300,000 customer service conversations annually. ada CX has established partnerships with notable brands such as Square, Monday.com, and Pinterest, showcasing its impact in improving customer satisfaction and operational efficiency.

## What company datasets say ada CX raised

Funding, as reported

Reported in all **190.6M** in the source's currency

Rounds **7**

Last round **Series C**

Last round size **130M**

Last round date **May 2021**

Investors listed **17**

## On 3 portfolio pages

Investors who name them

- [Garage Capital](https://millionrounds.com/fund/garage-capital)
- [515 Ventures](https://millionrounds.com/fund/515-ventures)
- [McNamara Family Investments](https://millionrounds.com/fund/mcnamara-family-investments)

Each firm lists ada CX on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.

## The company, in detail

What they build

Known for

conversational ai acx digital channels knowledge retrieval customer support metrics ai deployment no-code chatbot builder scalability automating processes customer satisfaction knowledge base ai decision-making customer service customer service automation customer data security ai-driven decision support

Built with from their website

Gmail Kubernetes Gong Shopify Zendesk Linkerd Rocketlane Terraform Highspot AWS Global Accelerator

+8 more

CloudFlare CDN Apex Hubspot Frame Concur Expense REST Azure Analysis Services PostHog

- **Sector:** Information technology & services
- **Industry code:** NAICS 54151, 51321, SIC 7375, 7372
- **Region:** Ontario
- **Revenue:** 70.6M a year, as listed
- **Full record:** [Every detail in the company directory](https://millionrounds.com/directory/ada-d87cd9bdd6)

## Information technology & services in Canada

Startups like it

- [**Cohere** Toronto · founded 2019 *Raised*](https://millionrounds.com/company/cohere)
- [**Hopper** Montreal · founded 2007 *Raised*](https://millionrounds.com/company/hopper)
- [**Top Hat** Toronto · founded 2009 *Raised*](https://millionrounds.com/company/top-hat)
- [**neuvoo** Montreal · founded 2011 *Raised*](https://millionrounds.com/company/neuvoo)
- [**TrackTik** Montreal · founded 2010 *Raised*](https://millionrounds.com/company/tracktik)
- [**Elastic Path** Vancouver · founded 2000 *Raised*](https://millionrounds.com/company/elastic-path)
- [**Benevity** Calgary · founded 2008 *Raised*](https://millionrounds.com/company/benevity)
- [**gaiia** Montreal · founded 2023 *Raised*](https://millionrounds.com/company/gaiia)

## Is this your company?

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