# Fred Reichheld > Fred Reichheld, Keynote Speaker/author: Net Promoter, Customer Loyalty, Earning Referrals, Customer-Centric Growth. 1 investment on record. Source: https://millionrounds.com/person/fred-reichheld (Millionrounds; every figure on the page links to its filing or article) Wellesley, US · Partner # Fred Reichheld Keynote Speaker/author: Net Promoter, Customer Loyalty, Earning Referrals, Customer-Centric Growth at [Bain & Company](https://millionrounds.com/fund/bain-and-company) Latest rounds - **Promoter.io** Seed · $850k Aug 2014 Backs *Software* Profile summary - **Rounds named:** 1 last Aug 2014 - **Filings:** 1 with regulators - **Books:** 3 written What this record rests on - ✓ **Named in rounds** 1 round name them - ✓ **On filings** 1 filing with a regulator - ✓ **Linked to a firm** At Bain & Company - **Claimed** Not claimed yet Titles come from filings their firm signed. [Correct or remove](https://millionrounds.com/corrections?person=fred-reichheld)[Is this you? Claim it](https://millionrounds.com/claim?person=fred-reichheld) ## The firm [**Bain & Company** VC firm · US **0** cheques in 12 months **27** all time **0** led quiet](https://millionrounds.com/fund/bain-and-company) ## Rounds they were named in - **Rounds:** 1 - **Led:** 0 - **Disclosed:** $850k - **Active:** 2014 2014 - [Promoter.io](https://millionrounds.com/company/promoter-io) *Seed* **$850k** *US* Aug 2014 Joined · +7 investors · historical By stage - Seed **1** What they backed Software **1** Alongside - [Geekdom Fund I L.P. *1*](https://millionrounds.com/fund/geekdom-fund-i-l-p) - Greenhouse Investment Fund *1* - John L. Long, Jr. *1* - [Lew Moorman *1*](https://millionrounds.com/fund/lew-moorman) - Lucas Carlson *1* - [Pat Condon *1*](https://millionrounds.com/fund/pat-condon) - [Pat Matthews *1*](https://millionrounds.com/fund/pat-matthews) Rounds where a report named this person rather than a firm, matched on name: read it as a strong hint, not proof, since people share names. ## Companies they are listed as backing Portfolio - [Delighted](https://millionrounds.com/startup/delighted) - [Promoter.io](https://millionrounds.com/startup/promoter-io) ## Where they are named on record Filings - SEC Form D · Company raising **BILT Inc** Director since 2021 Each row is a document a firm filed with a regulator: somebody signed it, and it carries a date. ## Also at Bain & Company - [**Arpan Sheth** Investment Committee Member *1 round*](https://millionrounds.com/person/arpan-sheth) - [**Charles Kim** Senior Partner *1 round*](https://millionrounds.com/person/charles-kim-2) - [**Steffen Roehn** Founder and CEO *1 round*](https://millionrounds.com/person/steffen-roehn) - [**Suvir Varma** Independent Director *1 round*](https://millionrounds.com/person/suvir-varma) - [**Andrew Tymms** LP *0 rounds*](https://millionrounds.com/person/andrew-tymms) - [**Christophe Vusser** Worldwide Managing Partner / CEO & Chairman *0 rounds*](https://millionrounds.com/person/christophe-vusser) - [**Deepak Jain** CEO & MD *0 rounds*](https://millionrounds.com/person/deepak-jain-4) - [**Jason McLinn** Senior Partner *0 rounds*](https://millionrounds.com/person/jason-mclinn) ## Their books - The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld · 2011 3.87 from 1,356 ratings on Goodreads About the book In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: �Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and… On AmazonListen on Audible - The Ultimate Question: Driving Good Profits and True Growth Fred Reichheld · 2006 3.67 from 683 ratings on Goodreads About the book CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors, customers who… On AmazonListen on Audible - Winning on Purpose: The Unbeatable Strategy of Loving Customers Fred Reichheld · 2021 3.96 from 441 ratings on Goodreads About the book Can your company win by embracing a higher purpose? Yes--and this book tells you how. Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it--from… On AmazonListen on Audible - Find the books for what you are building, or how you invest. [Open the Reading List](https://millionrounds.com/reading-list) As an Amazon Associate we earn from qualifying purchases. ## Find people like Fred Filter every partner and angel by firm, kind, market and whether we watched them invest. Free with an account. Search people[How we know what we know](https://millionrounds.com/methodology)